Work from Home Bilingual (Spanish) Senior Customer Service Coordinator - Collections

"Are you a bilingual (Spanish) customer service professional looking for a remote opportunity with a leading financial institution? Look no further than Capital One! We are seeking a highly motivated and experienced Senior Customer Service Coordinator - Collections to join our team in a work from home capacity. As a key member of our customer service team, you will have the opportunity to utilize your fluency in Spanish and exceptional customer service skills to assist our valued customers with their financial needs. If you are a self-starter with a passion for providing top-notch customer support, we want to hear from you!"

1. Provide exceptional customer service to Spanish-speaking customers in a remote work environment.
2. Utilize fluency in Spanish to communicate effectively with customers and address their financial needs.
3. Serve as a key member of the customer service team, collaborating with colleagues to ensure a positive customer experience.
4. Handle customer inquiries and concerns in a timely and professional manner.
5. Maintain a deep understanding of Capital One's products and services to effectively assist customers.
6. Adhere to company policies and procedures while delivering high-quality customer service.
7. Use problem-solving skills to identify and resolve customer issues.
8. Meet or exceed performance goals and metrics set by the company.
9. Continuously enhance knowledge of industry trends, customer needs, and company processes.
10. Actively contribute to a positive and inclusive team culture.
11. Communicate with customers through various channels, such as phone, email, and chat.
12. Keep accurate records of customer interactions and transactions.
13. Collaborate with other departments, such as collections and fraud, to ensure a seamless customer experience.
14. Stay updated on company updates and changes to products and services.
15. Proactively identify opportunities to improve the customer experience and provide feedback to management.

According to JobzMall, the average salary range for a Work from Home Bilingual (Spanish) Senior Customer Service Coordinator - Collections in Richmond, VA, USA is $40,000-$50,000 per year. This can vary depending on the specific company, job responsibilities, and level of experience. Some companies may also offer additional benefits and bonuses.

Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia. Capital One is ranked 11th on the list of largest banks in the United States by assets.