Customer Advocate

If you have a passion for helping people and thrive in an environment that values customer service excellence, then we have the perfect job for you! Carvana is looking for an experienced and passionate Customer Advocate to join our team. As a Customer Advocate, you'll be responsible for providing high-quality customer support and ensuring excellent customer experiences.To be successful in this role, you'll need excellent communication skills, a customer-centric mindset, and an understanding of the automotive industry. You should also have experience in problem-solving and the ability to stay organized and focused in a fast-paced environment. A friendly and professional attitude is a must! If this sounds like you, we'd love to hear from you.

Responsibilities:

1. Provide high-quality customer service and support, responding to inquiries and resolving customer issues.
2. Develop and maintain strong relationships with customers, ensure excellent customer experience.
3. Utilize problem-solving skills to identify and address customer needs.
4. Maintain accurate records of customer interactions and transactions.
5. Remain up-to-date on automotive industry best practices and trends.
6. Follow established procedures and standards to ensure customer satisfaction.
7. Provide a professional, friendly, and courteous attitude to all customers.
8. Analyze customer feedback to identify areas for improvement.
9. Work collaboratively with other teams to ensure customer satisfaction.
10. Monitor customer service metrics and suggest improvements.

According to JobzMall, the average salary range for a Customer Advocate in Phoenix, AZ, USA is $37,400 to $68,400.

Founded in 2012 and based in Phoenix, Carvana’s mission is to change the way people buy and sell cars. With a continued focus on its customers, technology and innovation, Carvana offers an intuitive and convenient online car buying, selling, and financing experience. Carvana.com enables customers to quickly and easily shop more than 55,000 vehicles, finance, trade in or sell their current vehicle to Carvana, sign contracts and schedule delivery or pickup at one of its patented, automated Car Vending Machines. Carvana is a Fortune 500 company, providing as-soon-as-next-day delivery to customers in over 300 U.S. markets.