Market Operations Team Lead

The Market Operations Team Lead at Carvana is an integral part of our operations team, leading the charge in regional market operations and performance. We are looking for a dynamic and motivated individual who has the drive and vision to help us deliver an exceptional customer experience.The ideal candidate will have a minimum of 5 years of experience in a leadership role in customer service, operations, supply chain or related field, a proven track record of delivering results, a passion for problem solving, and the ability to develop and lead teams to success. The successful candidate will possess excellent communication, analytical, and organizational skills and will be an individual who is comfortable working in a fast-paced, rapidly changing environment. If you are passionate about creating a customer-centric experience and thrive in a dynamic and collaborative work environment, then this role may be for you.

Responsibilities:

1. Lead the charge in regional market operations and performance, ensuring customer satisfaction and operational excellence.
2. Develop and lead teams to success, utilizing excellent communication, analytical, and organizational skills.
3. Manage and motivate team members in a fast-paced, rapidly changing environment.
4. Monitor and analyze customer service data to identify trends and ensure customer satisfaction.
5. Proactively problem-solve customer service issues in an efficient and effective manner.
6. Identify and implement process improvements to ensure operational efficiency and effectiveness.
7. Work closely with other departments to ensure customer service goals are met.
8. Develop and maintain strong relationships with vendors and suppliers to ensure timely delivery of goods and services.
9. Develop and manage budgets to optimize operational and customer service performance.
10. Foster a customer-centric culture within the team and organization.

According to JobzMall, the average salary range for a Market Operations Team Lead in Ontario, CA, USA is between $60,000 and $80,000 per year. This range is based on factors such as experience, education, and job duties. Additionally, the salary range could vary depending on the company and the industry. For example, a Market Operations Team Lead in the tech industry may earn more than one in the retail industry.

Founded in 2012 and based in Phoenix, Carvana’s mission is to change the way people buy and sell cars. With a continued focus on its customers, technology and innovation, Carvana offers an intuitive and convenient online car buying, selling, and financing experience. Carvana.com enables customers to quickly and easily shop more than 55,000 vehicles, finance, trade in or sell their current vehicle to Carvana, sign contracts and schedule delivery or pickup at one of its patented, automated Car Vending Machines. Carvana is a Fortune 500 company, providing as-soon-as-next-day delivery to customers in over 300 U.S. markets.