Warranty Administrator

Are you an experienced Warranty Administrator looking to join a fast-paced and dynamic team? Carvana is looking for a dedicated and detail-oriented Warranty Administrator to join our team. In this role, you will be responsible for managing warranty plans and ensuring that our customers receive the highest level of service. The ideal candidate is organized, customer service-oriented, and passionate about helping customers.To be successful in this role, you should have excellent communication and problem-solving skills. You should also have an understanding of warranty regulations and procedures. If you’re looking for an opportunity to work with a great team and make an impact, we’d love to hear from you.

Responsibilities:

1. Ensure that customers receive the highest level of service and satisfaction with warranty plans.
2. Monitor warranty regulations and procedures and ensure compliance.
3. Respond to customer inquiries and complaints in a timely and professional manner.
4. Process warranty claims and provide timely feedback to customers.
5. Manage and maintain accurate records of all warranty documents.
6. Work collaboratively with other teams to resolve customer inquiries and complaints.
7. Develop, implement, and maintain best practices for warranty administration.
8. Identify areas of improvement and suggest solutions to increase customer satisfaction.
9. Stay up-to-date with industry trends and changes in warranty regulations.
10. Provide feedback and recommendations to management regarding warranty policies and procedures.

According to JobzMall, the average salary range for a Warranty Administrator in Phoenix, AZ, USA is $38,000 - $54,000 per year. The salary may vary based on experience, qualifications, and other factors.

Founded in 2012 and based in Phoenix, Carvana’s mission is to change the way people buy and sell cars. With a continued focus on its customers, technology and innovation, Carvana offers an intuitive and convenient online car buying, selling, and financing experience. Carvana.com enables customers to quickly and easily shop more than 55,000 vehicles, finance, trade in or sell their current vehicle to Carvana, sign contracts and schedule delivery or pickup at one of its patented, automated Car Vending Machines. Carvana is a Fortune 500 company, providing as-soon-as-next-day delivery to customers in over 300 U.S. markets.