Customer Service Representative

Charter Communications is looking for an enthusiastic and customer service-oriented individual to join our team as a Customer Service Representative. The ideal candidate will have a passion for helping others, an eye for detail, and excellent communication skills. In this role, you will be responsible for providing an exceptional customer experience by addressing customer inquiries, resolving customer issues, and providing product and service information.To be successful in this role, you must have a minimum of one year of customer service experience, strong problem-solving skills, and the ability to work in a fast-paced environment. You must also be a team player with an upbeat attitude and strong interpersonal skills. If you are looking for an opportunity to make a difference and build relationships with customers, this may be the perfect fit for you!

Responsibilities:

1. Respond to customer inquiries and complaints in a timely manner, providing accurate and helpful information.
2. Resolve customer issues in an efficient and effective manner.
3. Remain updated on product and service offerings to provide customers with accurate and helpful information.
4. Input customer information into the company’s database.
5. Maintain a positive attitude and be a team player.
6. Establish and maintain a professional relationship with customers.
7. Follow company policies and procedures related to customer service.
8. Provide feedback to management on customer service issues and suggestions for improvement.
9. Track and document customer service inquiries and resolutions.
10. Remain up-to-date on industry trends and changes.

According to JobzMall, the average salary range for a Customer Service Representative in Greensboro, NC, USA is between $30,000 and $45,000. The exact salary depends on a variety of factors such as the company, location, experience, and other job qualifications.

Charter Communications, Inc. is an American telecommunications and mass media company that offers its services to consumers and businesses under the branding of Spectrum. Providing services to over 26 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third largest pay TV operator behind Comcast and AT&T. It is the fifth largest telephone provider based upon residential subscriber line count.