Charter Communications

Customer Support Technical Representative

Charter Communications

New York, NY, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Charter Communications is looking for an experienced and knowledgeable Customer Support Technical Representative to join our team. As a primary point of contact for customers, you will be responsible for providing essential technical support, troubleshooting, and guidance in a timely and professional manner. To be successful in this role, you must possess strong communication and problem-solving skills, be tech savvy and have the ability to work well with customers. If you are an excellent customer service professional with a passion to help people, we want to hear from you.

Where is this job?
This job is located at New York, NY, USA
Job Qualifications
  • Excellent Written And Verbal Communication Skills

  • Ability To Multitask And Prioritize Tasks

  • Knowledge Of Charter Communications Products

  • Strong Problem-Solving And Troubleshooting Skills

  • Proficient In Customer Service And Technical Support Software

  • Proven Track Record Of Delivering Excellent Customer Service

  • Proficiency With Computers And Internet Applications

  • Experience In Customer Service And Technical Support

Required Skills
  • Data Entry

  • Troubleshooting

  • Communication

  • Time Management

  • Technical Support

  • Multitasking

  • Problem Solving

  • customer service

  • Empathy

  • Analysis

  • Patience

  • Customer advocacy

  • Diplomacy

  • Persuasion

  • Problem Identification

Soft Skills
  • Communication

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • self-motivation

  • flexibility

  • collaboration

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Support Technical Representative in New York, NY, USA is between $45,567 and $53,817. This range is based on the salary data of similar roles in the same location.

Additional Information
Charter Communications is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 11th, 2023
Apply BeforeMay 22nd, 2025
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About Charter Communications

Charter Communications, Inc. is an American telecommunications and mass media company that offers its services to consumers and businesses under the branding of Spectrum. Providing services to over 26 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third largest pay TV operator behind Comcast and AT&T. It is the fifth largest telephone provider based upon residential subscriber line count.

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