Field Technician

Charter Communications is seeking an experienced, customer-focused Field Technician to join our team. This is an excellent opportunity to use your technical and customer service skills to provide the highest quality service for our customers. We are looking for someone who has an exceptional eye for detail, strong problem-solving abilities, and a commitment to excellent customer service. To be successful in this role, applicants should have a solid technical background, excellent communication skills, and the ability to work independently. This position requires a self-motivated individual who can handle multiple tasks and prioritize effectively. If you are passionate about technology and customer service, and are looking for an exciting new challenge, then this is the job for you!

Responsibilities:

1. Provide top-notch customer service to Charter Communications customers.
2. Diagnose customer issues and troubleshoot technical problems.
3. Install, maintain, and repair network equipment and systems.
4. Monitor network performance and ensure the highest level of customer satisfaction.
5. Document and report customer issues to higher-level technicians.
6. Maintain accurate records of customer interactions and service requests.
7. Respond to customer inquiries in a timely and professional manner.
8. Adhere to all company policies and procedures related to customer service.
9. Demonstrate a commitment to excellence in customer service.
10. Remain up-to-date on new technologies and advancements in the field.

According to JobzMall, the average salary range for a Field Technician in Tampa, FL, USA is between $36,000 and $56,000. This range includes base pay, bonus pay, and commission. The exact salary amount will depend on the individual's experience, education, certifications, and other factors.

Charter Communications, Inc. is an American telecommunications and mass media company that offers its services to consumers and businesses under the branding of Spectrum. Providing services to over 26 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third largest pay TV operator behind Comcast and AT&T. It is the fifth largest telephone provider based upon residential subscriber line count.