Intern, Customer Service
Are you a motivated and customer-oriented individual looking for hands-on experience in the telecommunications industry? Come join our team as an Intern, Customer Service at Charter Communications! In this role, you will have the opportunity to work closely with our dedicated team of customer service professionals and gain valuable skills in communication, problem-solving, and relationship building. To succeed in this position, you must possess strong interpersonal skills, a positive attitude, and a willingness to learn. If you are ready to jumpstart your career and make a difference in the lives of our customers, we want to hear from you!
- Provide excellent customer service to all clients, both internal and external.
- Assist with handling customer inquiries, complaints, and requests in a timely and professional manner.
- Gain an understanding of the telecommunications industry and how it operates.
- Work closely with the customer service team to ensure all customer needs are met.
- Participate in training and development opportunities to enhance customer service skills.
- Communicate effectively with customers, colleagues, and management to address any issues or concerns.
- Maintain accurate and detailed records of customer interactions and transactions.
- Utilize problem-solving skills to resolve customer issues and provide solutions.
- Collaborate with other departments to improve overall customer satisfaction.
- Demonstrate a positive attitude and willingness to learn new skills.
- Stay up-to-date with company products, services, and policies.
- Adhere to all company policies and procedures.
- Represent the company in a professional and courteous manner at all times.
- Continuously strive to improve the customer experience and exceed expectations.
- Complete any other tasks or projects assigned by management.
Strong Communication Skills: A Successful Intern In Customer Service At Charter Communications Must Possess Excellent Communication Skills, Both Verbal And Written. This Includes The Ability To Actively Listen To And Understand Customer Needs And Concerns, As Well As Effectively Communicate Solutions And Information To Customers.
Customer Service Experience: Prior Experience In A Customer Service Role Is Highly Desirable For This Internship Position. This Could Include Working In A Retail Or Call Center Environment, Where The Intern Has Gained Experience In Handling Customer Inquiries, Complaints, And Providing Excellent Service.
Technical Aptitude: As An Intern In Customer Service At Charter Communications, Candidates Should Have A Strong Technical Aptitude And Understanding Of Basic Computer And Internet Skills. This Will Enable Them To Efficiently Navigate The Company's Systems And Assist Customers With Technical Issues.
Problem-Solving Skills: The Ability To Think Critically And Solve Problems Is Crucial For Success In This Role. The Intern Will Encounter A Variety Of Customer Issues And Must Be Able To Use Their Problem-Solving Skills To Find Effective Solutions While Providing Exceptional Service.
Team Player: Charter Communications Values Collaboration And Teamwork, And It Is Essential For An Intern In Customer Service To Be A Team Player. This Includes The Ability To Work Well With Others, Take Direction, And Contribute To A Positive And Supportive Work Environment.
Communication Skills
Time Management
Multitasking
Attention to detail
Conflict Resolution
Customer Relations
Active listening
Teamwork
Problem-Solving
Adaptability
Technical Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Intern, Customer Service in El Paso, TX, USA is between $26,000 and $36,000 per year. This salary range may vary depending on the specific job responsibilities, experience level, and industry of the intern. Some internships may offer hourly wages or stipends instead of a yearly salary.
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Charter Communications, Inc. is an American telecommunications and mass media company that offers its services to consumers and businesses under the branding of Spectrum. Providing services to over 26 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third largest pay TV operator behind Comcast and AT&T. It is the fifth largest telephone provider based upon residential subscriber line count.
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