Intern, Customer Service

"Are you a driven and enthusiastic individual looking to gain hands-on experience in the customer service industry? Look no further, as Charter Communications is seeking a highly motivated Intern to join our dynamic team. As an Intern in our Customer Service department, you will have the opportunity to work closely with our experienced representatives and gain valuable skills in problem-solving, communication, and providing exceptional service to our valued customers. If you are a quick learner with a passion for assisting others, we encourage you to apply and become a part of our growing company. Previous customer service experience and strong communication skills are preferred. Apply now to kickstart your career with Charter Communications!"

1. Assist in providing exceptional customer service to our clients by addressing their inquiries and concerns in a timely and efficient manner.
2. Work closely with experienced representatives to learn and develop problem-solving skills to resolve customer issues.
3. Communicate effectively with customers to understand their needs and provide appropriate solutions.
4. Learn and adhere to company policies and procedures to ensure a consistent level of service is provided to all customers.
5. Assist in maintaining accurate customer records and databases.
6. Collaborate with team members to identify areas for improvement in customer service processes and procedures.
7. Assist in creating and maintaining customer service training materials for new employees.
8. Participate in team meetings and training sessions to continuously improve customer service skills.
9. Handle escalated customer inquiries and complaints with professionalism and empathy.
10. Work towards achieving customer service goals and metrics set by the company.
11. Contribute to a positive and collaborative work environment by supporting team members and fostering a customer-centric mindset.
12. Continuously learn about the company's products and services to provide accurate and up-to-date information to customers.
13. Adhere to company and industry guidelines for protecting customer information and privacy.
14. Represent the company in a professional manner at all times.
15. Act as a brand ambassador for Charter Communications and promote a positive image of the company to customers.

According to JobzMall, the average salary range for a Intern, Customer Service in St. Louis, MO, USA is between $24,000 and $45,000 per year. However, the actual salary may vary depending on factors such as the company, experience level, and location.

Charter Communications, Inc. is an American telecommunications and mass media company that offers its services to consumers and businesses under the branding of Spectrum. Providing services to over 26 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third largest pay TV operator behind Comcast and AT&T. It is the fifth largest telephone provider based upon residential subscriber line count.