Representative, Customer Service Internet
Welcome to Charter Communications, a leading provider of high-speed internet, cable television, and phone services. We are seeking a dedicated and enthusiastic individual to join our team as a Representative, Customer Service Internet. In this role, you will be responsible for providing exceptional customer service to our internet subscribers, addressing inquiries and concerns with efficiency and professionalism. We are looking for a candidate who is tech-savvy, empathetic, and has a passion for delivering top-notch customer support. If you are a team player with excellent communication skills and a desire to grow in the telecommunications industry, we would love to hear from you.
- Provide exceptional customer service to our internet subscribers, ensuring a positive and satisfying experience.
- Address and resolve customer inquiries and concerns in a timely and efficient manner.
- Demonstrate a high level of professionalism and empathy when interacting with customers.
- Utilize technical knowledge and resources to troubleshoot and resolve customer issues.
- Stay up-to-date on company products, services, and policies to accurately assist customers.
- Maintain accurate and detailed records of customer interactions and transactions.
- Collaborate with team members to ensure a consistent and seamless customer service experience.
- Identify and escalate complex or unresolved issues to appropriate departments.
- Continuously strive to improve customer satisfaction and retention rates.
- Act as a brand ambassador for Charter Communications, promoting our products and services to potential customers.
Excellent Communication Skills: A Representative, Customer Service Internet Must Possess Strong Communication Skills, Both Verbal And Written. They Will Be Responsible For Interacting With Customers Via Phone, Email, And Chat, And Must Be Able To Effectively Convey Information And Resolve Issues.
Technical Knowledge: A Strong Understanding Of Internet Technology And Troubleshooting Techniques Is Essential For This Role. Representatives Must Be Able To Troubleshoot Common Internet Issues And Provide Technical Support To Customers.
Customer Service Experience: Previous Experience In A Customer Service Role Is Highly Desirable For This Position. Representatives Must Be Able To Handle Difficult Customer Interactions With Patience And Empathy, While Maintaining A High Level Of Professionalism.
Time Management And Multitasking Abilities: Representatives Must Be Able To Handle A High Volume Of Customer Inquiries And Effectively Manage Their Time To Ensure All Customer Issues Are Addressed In A Timely Manner. The Ability To Multitask And Prioritize Tasks Is Crucial For Success In This Role.
Team Player Attitude: As A Representative, Customer Service Internet, You Will Be Working As Part Of A Team To Provide Support To Customers. A Positive And Collaborative Attitude Is Important In This Role, As Well As The Ability To Work Well With Others In A Fast-Paced Environment.
Communication Skills
Time Management
Multitasking
Attention to detail
Conflict Resolution
Active listening
Empathy
Patience
Technical Knowledge
Customer Interaction
Problem-Solving Abilities
Communication
Conflict Resolution
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Representative, Customer Service Internet in Louisville, KY, USA is between $43,000 and $62,000 per year. This salary range can vary depending on factors such as experience, education, and the specific company or industry the representative is working in.
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Charter Communications, Inc. is an American telecommunications and mass media company that offers its services to consumers and businesses under the branding of Spectrum. Providing services to over 26 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third largest pay TV operator behind Comcast and AT&T. It is the fifth largest telephone provider based upon residential subscriber line count.
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