Patient Services Representative

Welcome to Children's Hospital of Philadelphia, where we are dedicated to providing the highest quality care to our young patients and their families. As a Patient Services Representative, you will play a crucial role in ensuring that each patient and family member has a positive and seamless experience at our hospital. We are looking for a compassionate and organized individual who is committed to making a difference in the lives of children. If you have excellent communication skills, a strong attention to detail, and a passion for helping others, we want you to join our team!

1. Greet and welcome patients and their families with a warm and friendly attitude.
2. Provide exceptional customer service by answering questions and addressing concerns in a timely and professional manner.
3. Schedule appointments and manage patient registration process with accuracy and efficiency.
4. Maintain patient records and ensure all necessary information is collected and updated.
5. Collaborate with other departments to ensure smooth patient flow and high-quality care.
6. Assist with insurance verification and billing processes.
7. Communicate effectively with patients, families, and healthcare providers to ensure clear understanding of services and procedures.
8. Handle confidential information with discretion and adhere to HIPAA regulations.
9. Proactively identify and address potential issues or concerns to ensure a positive patient experience.
10. Maintain a clean and organized work environment.
11. Participate in training and development opportunities to enhance job performance.
12. Continuously strive to improve processes and procedures to enhance patient satisfaction.
13. Serve as a liaison between patients, families, and healthcare providers to address any needs or concerns.
14. Perform other duties as assigned by the supervisor.

According to JobzMall, the average salary range for a Patient Services Representative in Philadelphia, PA, USA is between $30,000 and $40,000 per year. This can vary depending on factors such as experience, education, and the specific healthcare organization the representative works for. Some Patient Services Representatives may also receive benefits such as health insurance and paid time off.

The Children's Hospital of Philadelphia, also known by its acronym CHOP, is a children's hospital in Philadelphia, Pennsylvania. Its primary campus is located in the University City neighborhood of West Philadelphia on the campus of the University of Pennsylvania. The hospital has 594 beds and more than one million outpatient and inpatient visits annually. It is one of the world's largest and oldest children's hospitals and the first hospital dedicated to the healthcare of children.