Patient Services Representative
Welcome to Children's Hospital of Philadelphia, a world-renowned institution dedicated to providing top-quality medical care to children and their families. As a Patient Services Representative, you will play a vital role in ensuring that our patients and their families receive the best possible experience during their time with us. We are looking for a compassionate and detail-oriented individual who is committed to making a positive impact in the lives of our patients. If you are passionate about providing exceptional customer service and have the necessary qualifications, we invite you to join our team and be a part of our mission to improve the health and well-being of children.
- Greeting and welcoming patients and their families upon arrival at the hospital
- Assisting with the check-in process and ensuring all necessary paperwork and information is completed accurately
- Answering phone calls and responding to inquiries from patients and their families
- Scheduling appointments and coordinating with other departments within the hospital
- Maintaining patient records and updating information as needed
- Providing information about hospital services, policies, and procedures to patients and their families
- Handling patient complaints and concerns in a professional and compassionate manner
- Collaborating with other hospital staff to ensure a seamless and positive patient experience
- Adhering to confidentiality and privacy policies when handling sensitive patient information
- Staying up-to-date on hospital policies and procedures and implementing them in daily tasks
- Maintaining a clean and organized work area to ensure a professional and welcoming environment for patients and their families.
Excellent Communication Skills: A Patient Services Representative At Children's Hospital Of Philadelphia Must Possess Exceptional Verbal And Written Communication Skills To Effectively Interact With Patients, Families, And Healthcare Professionals.
Customer Service Experience: Previous Experience In A Customer Service Role Is Essential For This Position, As Patient Service Representatives Are Often The First Point Of Contact For Patients And Families. They Must Be Able To Handle Inquiries And Concerns In A Professional And Empathetic Manner.
Knowledge Of Medical Terminology: A Solid Understanding Of Medical Terminology Is Necessary To Accurately Communicate With Healthcare Professionals And Understand Medical Records And Documents.
Organizational Skills: Patient Services Representatives At Children's Hospital Of Philadelphia Are Responsible For Managing A High Volume Of Patient Information, Scheduling Appointments, And Maintaining Records. Strong Organizational Skills Are Crucial In This Role To Ensure Accuracy And Efficiency.
Ability To Multitask: This Role Requires The Ability To Handle Multiple Tasks Simultaneously, Such As Answering Phone Calls, Scheduling Appointments, And Managing Patient Inquiries. A Patient Services Representative Should Be Able To Prioritize Tasks And Work Efficiently In A Fast-Paced Environment.
Communication
Time Management
Multitasking
Interpersonal skills
Attention to detail
customer service
Medical Terminology
Computer proficiency
Empathy
Organization
Problem-Solving
team
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Patient Services Representative in King of Prussia, PA, USA is $30,000 to $45,000 per year. However, this can vary depending on factors such as experience, education, and the specific employer.
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The Children's Hospital of Philadelphia, also known by its acronym CHOP, is a children's hospital in Philadelphia, Pennsylvania. Its primary campus is located in the University City neighborhood of West Philadelphia on the campus of the University of Pennsylvania. The hospital has 594 beds and more than one million outpatient and inpatient visits annually. It is one of the world's largest and oldest children's hospitals and the first hospital dedicated to the healthcare of children.
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