Behavioral Health UX Discovery Lead
Are you a driven and innovative individual with a passion for improving the healthcare experience? Cigna is seeking a Behavioral Health UX Discovery Lead to join our team and play a critical role in enhancing the digital experience for our behavioral health customers. As the lead for UX discovery, you will have the opportunity to shape the future of our behavioral health services by conducting research, analyzing data, and collaborating with cross-functional teams to develop user-centered solutions. If you are dedicated to making a positive impact on people's lives and have a strong understanding of behavioral health, we want to hear from you. This role requires a unique blend of technical skills, creative thinking, and a customer-centric mindset. Join us at Cigna and be a part of transforming the way we deliver healthcare.
- Conduct research and analysis to gain a deep understanding of the behavioral health market, customer needs, and industry trends.
- Collaborate with cross-functional teams to develop and implement user-centered solutions for improving the digital healthcare experience for behavioral health customers.
- Lead the discovery process for new features and products related to behavioral health, including conducting user interviews, usability testing, and creating personas and user journeys.
- Use data and analytics to identify areas for improvement and make data-driven decisions to enhance the overall user experience.
- Stay up-to-date with industry best practices and emerging technologies to continuously improve the behavioral health digital experience.
- Act as a subject matter expert on behavioral health, providing guidance and insights to the team and stakeholders.
- Develop and maintain relationships with key stakeholders, including customers, partners, and internal teams, to ensure alignment and successful execution of UX initiatives.
- Monitor and evaluate the success of UX initiatives, utilizing metrics and user feedback to make necessary adjustments and improvements.
- Effectively communicate UX strategies, findings, and recommendations to stakeholders at all levels of the organization.
- Lead and mentor team members, providing guidance and support to foster a collaborative and innovative work environment.
Bachelor's Or Master's Degree In Human Factors, Human-Computer Interaction, Psychology, Or Related Field.
Minimum Of 5 Years Of Experience In User Experience Research And Design, Preferably In The Healthcare Industry.
Strong Understanding Of Behavioral Health And The Unique Needs Of Individuals Seeking Mental Health Services.
Proficiency In User Research Methods Such As Surveys, Interviews, And Usability Testing.
Excellent Communication And Collaboration Skills, With The Ability To Work Closely With Cross-Functional Teams And Stakeholders.
Project Management
Data Analysis
Prototyping
Presentation skills
Agile Methodology
User Research
usability testing
UX design
User Journey Mapping
Behavioral science
Persona Development
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Behavioral Health UX Discovery Lead in Philadelphia, PA, USA is $80,000-$120,000 per year. This may vary depending on the specific company, level of experience, and skills of the individual.
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Cigna Corp. provides medical, dental, disability, life and accident insurance and related products and services to businesses, governmental and non-governmental organizations and individuals. It operates through following segments: Global Health Care; Global Supplemental Benefits; Group Disability and Life; Other Operations; and Corporate.
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