Cigna

Technical Support Associate Analyst

Cigna
1920 E Baseline Rd, Tempe, AZ 85283, USA
Full-TimeDepends on ExperienceEntry LevelAssociate
Job Description

The Technical Support Associate Analyst to join the Desk side Support Services (DSS) team. You will be responsible for ensuring an outstanding level of customer service and possess advanced technical knowledge. Escalating unresolved issues on time. Maintaining and tracking inventory of hardware in the appropriate systems. Documenting and tracking the status of colleague inquiries, coordinating an appropriate response. Implementing approved operating system enhancements. Recommending system modifications to reduce colleague problems. Interacting with other support groups to restore service and /or identify and correct colleague computing problems. Identify process improvement opportunities and support continuous improvement initiatives under the direction of your supervisor.

Where is this job?
This job is located at 1920 E Baseline Rd, Tempe, AZ 85283, USA
Job Qualifications

  • Bachelor’s degree preferred.

  • At least 1 Year of PC/LAN technical or equivalent experience is preferred.

  • Strong knowledge of Apple hardware and operating systems.

  • A+ certification or equivalent combination of education, training, and experience.

  • IP telecommunications systems experience is a plus

Required Skills

  • MS Word

  • Technical skills

  • Record Keeping Skills

  • Time Management Skills

  • MS Excel skills

  • Software installation and troubleshooting

Soft Skills

  • Driven and self-motivated

  • Prioritizing skills

  • Adaptability

  • Problem-solving and resourcefulness

  • Detail Oriented and Organized

  • Verbal and Written Communication

  • Multi tasker

Compensation

According to JobzMall, the average salary range for a Technical Support Associate Analyst in 1920 E Baseline Rd, Tempe, AZ 85283, USA is $33,082 to $59,976 per year. This range is based on salaries reported by employers for positions advertised on the JobzMall website.

Additional Information
Cigna is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 10th, 2022
Apply BeforeMay 22nd, 2025
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About Cigna

Cigna Corp. provides medical, dental, disability, life and accident insurance and related products and services to businesses, governmental and non-governmental organizations and individuals. It operates through following segments: Global Health Care; Global Supplemental Benefits; Group Disability and Life; Other Operations; and Corporate.

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