
Personal Banker - Bilingual English/Spanish
Are you passionate about helping others achieve their financial goals? Do you possess strong communication skills in both English and Spanish? If so, we have an exciting opportunity for you to join our team as a Personal Banker at Citi. As a bilingual Personal Banker, you will play a crucial role in providing personalized financial guidance and solutions to our diverse customer base. We are looking for a motivated individual with a strong understanding of banking products and services, excellent customer service skills, and the ability to thrive in a fast-paced environment. If this sounds like you, we invite you to apply and grow your career with us at Citi.
- Provide personalized financial guidance and solutions to customers in both English and Spanish.
- Build and maintain relationships with customers to understand their financial goals and needs.
- Recommend and cross-sell banking products and services to customers based on their individual needs.
- Provide excellent customer service by addressing inquiries, resolving issues, and handling transactions accurately and efficiently.
- Stay up-to-date on banking regulations and policies to ensure compliance.
- Utilize strong communication skills to effectively explain complex financial concepts and products to customers.
- Collaborate with team members to achieve branch goals and targets.
- Identify opportunities for process improvement and provide feedback to management.
- Maintain a high level of professionalism and confidentiality when handling sensitive customer information.
- Continuously strive to meet and exceed performance metrics and sales targets.
- Attend training and development programs to enhance knowledge and skills.
- Contribute to a positive and inclusive work environment by promoting teamwork and diversity.
- Adhere to Citi's code of conduct and ethical standards.
Fluency In Both English And Spanish: As A Bilingual Personal Banker At Citi, The Ability To Communicate Effectively In Both Languages Is A Must. This Includes Speaking, Reading, And Writing.
Customer Service Skills: Personal Bankers Are Responsible For Interacting With Clients On A Daily Basis, Therefore Excellent Customer Service Skills Are Essential. This Includes Being Able To Effectively Listen, Problem-Solve, And Provide Exceptional Service To Clients.
Knowledge Of Banking Products And Services: A Strong Understanding Of Banking Products And Services Is Necessary For A Personal Banker At Citi. This Includes Knowledge Of Checking And Savings Accounts, Loans, Credit Cards, And Other Financial Products.
Sales Experience: Personal Bankers Are Also Responsible For Meeting Sales Targets And Promoting Products And Services To Clients. Previous Sales Experience, Particularly In A Banking Or Financial Setting, Is Highly Preferred.
Attention To Detail And Organizational Skills: Personal Bankers Are Responsible For Handling Financial Transactions And Maintaining Accurate Records. Therefore, Strong Attention To Detail And Organizational Skills Are Crucial For Success In This Role.
Communication
Time Management
Multitasking
Attention to detail
customer service
Relationship Management
Problem-Solving
Banking Products
Cross-Selling
Financial Advising
Cash
Sales Techniques
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Personal Banker - Bilingual English/Spanish in New York, NY, USA is $42,000 to $65,000 per year. However, this may vary depending on factors such as experience, location, and the specific bank or financial institution the personal banker works for.
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Citigroup, Inc. is a global financial services holding company specializes in banking and financial solutions. It offers a range of products and services among individuals, corporations, governments and institutions such as savings, checking, online banking, individual retirements accounts, credit cards; personal, student, and commercial real estate loans, cash management services, home equity, and bill consolidation, as well as online banking services, cash management, transactions, trade, securities, and fund services.

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