Technical Support Specialist

The City of St. Louis is looking for a highly motivated Technical Support Specialist to join our Systems Support team. As the Technical Support Specialist, you will be the first line of contact for all our customers’ technical needs, providing exceptional service and support. The ideal candidate for this role will possess strong technical knowledge, excellent customer service skills, and a passion for problem solving.Required Qualifications:• Bachelor’s degree in Information Technology, Computer Science, or related field• 2+ years’ experience in a technical support role• Knowledge of computer hardware, software, and operating systems• Excellent verbal and written communication skills• Ability to troubleshoot and resolve technical issues• Ability to multitask and prioritize tasks• Strong problem-solving and analytical skills• Ability to work independently with minimal supervisionIf you are an enthusiastic self-starter with a commitment to providing exceptional customer service and technical support, we invite you to apply for this role.

Responsibilities:

1. Provide technical support to customers via phone, email, and onsite visits, including troubleshooting hardware and software issues.
2. Respond to customer inquiries in a timely and professional manner.
3. Document customer inquiries, solutions, and any other relevant information in the customer database.
4. Monitor and maintain the system performance and availability.
5. Keep up to date with technology developments, best practices, and industry standards.
6. Train customers on the use of hardware and software.
7. Research and recommend solutions to technical issues.
8. Collaborate with other members of the IT team on projects and initiatives.
9. Stay informed of changes and developments in the field of technology.
10. Identify opportunities to improve customer service and technical support processes.

According to JobzMall, the average salary range for a Technical Support Specialist in St. Louis, MO, USA is $38,000 to $48,000 a year. The salary range will depend on the individual's experience and qualifications as well as the company hiring. The position may also include additional benefits such as health insurance, paid vacation, and retirement plans.

St. Louis is a major city in Missouri along the Mississippi River. Its iconic, 630-ft. Gateway Arch, built in the 1960s, honors the early 19th-century explorations of Lewis and Clark and America's westward expansion in general. Replica paddlewheelers ply the river, offering views of the arch. The Soulard district is home to barbecue restaurants and clubs playing blues music.