Fire Telecommunicator
Are you a quick-thinking, highly organized individual with a passion for serving your community? Do you thrive in high-stress situations and have exceptional communication skills? The City of Stockton is seeking a Fire Telecommunicator to join our team and play a vital role in emergency response operations. In this role, you will serve as the first point of contact for emergency calls and dispatch the appropriate resources to ensure the safety and well-being of our citizens. If you have a strong sense of responsibility and a commitment to providing exceptional service, we encourage you to apply. Join us in making a difference in the lives of our community members.
- Serve as the first point of contact for emergency calls and accurately gather necessary information from callers.
- Dispatch the appropriate fire, medical, or other emergency response resources in a timely and efficient manner.
- Remain calm and composed in high-stress situations while quickly making critical decisions.
- Communicate effectively and clearly with emergency responders, citizens, and other agencies.
- Monitor multiple communication channels and prioritize incoming calls based on level of urgency.
- Maintain accurate records of all emergency calls and dispatch activities.
- Stay up-to-date on emergency procedures, protocols, and equipment to ensure efficient and effective response.
- Provide exceptional customer service to citizens, showing empathy and compassion in difficult situations.
- Work closely with other emergency response agencies and departments to coordinate response efforts.
- Participate in ongoing training and professional development to improve skills and knowledge.
- Adhere to strict confidentiality guidelines and handle sensitive information with discretion.
- Perform other duties as assigned by supervisors.
High School Diploma Or Equivalent: A Minimum Educational Requirement For A Fire Telecommunicator Job At City Of Stockton Is A High School Diploma Or Equivalent. This Shows A Basic Level Of Education And Knowledge Required For The Job.
Emergency Communications Training: A Fire Telecommunicator Should Have Completed Emergency Communications Training, Including Courses In Emergency Medical Dispatch, Fire Dispatch, And Law Enforcement Dispatch. This Ensures That The Candidate Has The Necessary Skills And Knowledge To Handle Emergency Situations.
Prior Experience In Emergency Response: Previous Experience In A Similar Role, Such As A 911 Dispatcher Or Emergency Call Operator, Is Preferred For A Fire Telecommunicator Job At City Of Stockton. This Experience Demonstrates The Candidate's Ability To Handle High-Pressure Situations And Work Effectively In A Fast-Paced Environment.
Knowledge Of Emergency Response Procedures: A Fire Telecommunicator Should Have A Thorough Understanding Of Emergency Response Procedures, Including Fire Codes, Protocols, And Terminology. This Knowledge Is Essential For Effectively Coordinating Emergency Services And Providing Accurate Information To Responding Units.
Strong Communication And Multitasking Skills: Excellent Communication Skills Are Crucial For A Fire Telecommunicator, As They Must Be Able To Effectively Communicate With Emergency Responders, Callers, And Other Dispatchers. They Should Also Be Able To Multitask And Remain Calm Under Pressure, As They May Be Required To Handle Multiple Emergency Calls At Once.
Communication
Time Management
Problem Solving
Stress Management
Critical Thinking
Decision Making
Computer proficiency
Active listening
Teamwork
Multi-tasking
Emergency Response
Dispatching
Communication
Conflict Resolution
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Fire Telecommunicator in Stockton, CA, USA is approximately $40,000 to $60,000 per year. This can vary depending on the specific job duties, experience, and employer. Additionally, benefits such as health insurance, retirement contributions, and paid time off may also be included in the compensation package.
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Stockton is a city on the San Joaquin River, in California’s Central Valley. The Haggin Museum features fine art and local history displays. Oak Grove Regional Park has trails, a nature center and a lake stocked with catfish. In nearby Lodi, Micke Grove Regional Park includes a Japanese garden, the San Joaquin County Historical Museum and Micke Grove Zoo. The Children’s Museum of Stockton offers hands-on exhibits.
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