City of Stockton

Police Telecommunicator

City of Stockton
Stockton, CA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you looking for a career that allows you to make a difference in your community? Do you have excellent communication skills and a passion for public service? The City of Stockton is seeking a dedicated and highly motivated individual to join our team as a Police Telecommunicator. In this role, you will serve as the first point of contact for emergency and non-emergency calls, dispatching appropriate personnel and resources to ensure the safety of our citizens. To excel in this role, you must have exceptional multitasking abilities, the ability to remain calm under pressure, and a strong sense of teamwork. If you are ready to play a crucial role in protecting and serving our community, we encourage you to apply for this position.

  1. Serve as the first point of contact for emergency and non-emergency calls from the public.
  2. Dispatch appropriate emergency personnel and resources to respond to calls.
  3. Communicate effectively and professionally with callers, emergency responders, and other city departments.
  4. Remain calm and composed under pressure while handling high-stress situations.
  5. Prioritize and multitask effectively to ensure prompt and efficient emergency response.
  6. Maintain accurate and detailed records of all calls and dispatch activities.
  7. Understand and adhere to department policies, procedures, and protocols.
  8. Utilize and maintain various communication and dispatch equipment.
  9. Collaborate and communicate with other dispatchers and emergency responders to ensure a coordinated response.
  10. Provide accurate and timely information to emergency responders to assist in their response.
  11. Monitor multiple radio frequencies and respond to requests for information from officers in the field.
  12. Participate in department training and continuing education to maintain skills and knowledge.
  13. Maintain confidentiality and handle sensitive information appropriately.
  14. Demonstrate a strong sense of teamwork and support for fellow dispatchers and emergency responders.
  15. Continuously strive to improve processes and procedures to enhance the efficiency and effectiveness of emergency response.
Where is this job?
This job is located at Stockton, CA, USA
Job Qualifications

  • High School Diploma Or Equivalent: A Minimum Of A High School Diploma Is Typically Required For Most Police Telecommunicator Positions. This Ensures That Candidates Have A Basic Level Of Education And Are Able To Communicate Effectively.

  • Previous Dispatch Experience: Most Police Telecommunicator Positions Require At Least One Year Of Prior Experience In A Dispatch Or Call Center Setting. This Experience Helps Candidates To Quickly Adapt To The Fast-Paced And High-Stress Environment Of Emergency Dispatching.

  • Strong Communication And Multitasking Skills: Police Telecommunicators Must Be Able To Communicate Clearly And Effectively With Callers, First Responders, And Other Dispatchers While Handling Multiple Tasks And Calls Simultaneously. Strong Communication And Multitasking Skills Are Essential For Success In This Role.

  • Knowledge Of Emergency Response Procedures: Candidates Should Have A Good Understanding Of Emergency Response Procedures And Protocols, Including How To Handle Different Types Of Emergencies And Prioritize Calls Based On The Severity Of The Situation. This Knowledge Is Crucial For Ensuring Efficient And Effective Emergency Response.

  • Ability To Remain Calm Under Pressure: The Job Of A Police Telecommunicator Can Be Extremely Stressful, As They Are Often The First Point Of Contact For Individuals In Emergency Situations. It Is Important For Candidates To Be Able To Remain Calm And Composed Under Pressure And Make Quick, Effective Decisions In High-Stress Situations.

Required Skills

  • Crisis Management

  • Critical Thinking

  • Decision Making

  • Active listening

  • Multi-tasking

  • Public safety

  • Computer Literacy

  • radio communication

  • Emergency Response

  • Prioritization

  • Call Handling

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Police Telecommunicator in Stockton, CA, USA is between $53,000 and $73,000 per year. This range can vary depending on factors such as experience, education, and location.

Additional Information
City of Stockton is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 3rd, 2024
Apply BeforeMay 22nd, 2025
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About City of Stockton

Stockton is a city on the San Joaquin River, in California’s Central Valley. The Haggin Museum features fine art and local history displays. Oak Grove Regional Park has trails, a nature center and a lake stocked with catfish. In nearby Lodi, Micke Grove Regional Park includes a Japanese garden, the San Joaquin County Historical Museum and Micke Grove Zoo. The Children’s Museum of Stockton offers hands-on exhibits.

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