Customer Service Representative - Online and Software

Welcome to Conduent, where we are dedicated to providing innovative solutions that help improve the lives of millions of people around the world. As a Customer Service Representative for our Online and Software division, you will have the opportunity to make a positive impact on our clients and their customers by providing exceptional support and assistance. We are looking for individuals who are passionate about technology, have excellent communication skills, and thrive in a fast-paced and dynamic environment. If you are customer-focused, driven, and eager to learn, we want you on our team. Join us and be a part of our mission to deliver unparalleled customer service and drive success for our clients.

1. Provide exceptional customer service to clients and their customers in the Online and Software division.
2. Serve as the first point of contact for customers, addressing inquiries, troubleshooting issues, and resolving complaints.
3. Utilize excellent communication skills to effectively and efficiently assist customers via phone, email, and chat.
4. Stay up-to-date on product knowledge and technology advancements to provide accurate and helpful information to customers.
5. Collaborate with cross-functional teams to ensure prompt resolution of customer issues.
6. Maintain a positive and professional demeanor when interacting with customers, even in challenging situations.
7. Meet or exceed performance metrics, including response time, customer satisfaction, and first call resolution.
8. Document all customer interactions and resolutions accurately and thoroughly.
9. Identify opportunities for process improvements and escalate any recurring issues to management.
10. Participate in ongoing training and development to continuously improve customer service skills and product knowledge.
11. Adhere to company policies and procedures while handling sensitive customer information.
12. Contribute to a positive and collaborative team environment by actively participating in team meetings and sharing best practices.
13. Embody the company's mission and values, and strive to make a positive impact on the lives of millions of people around the world.

According to JobzMall, the average salary range for a Customer Service Representative - Online and Software is between $35,000 to $45,000 per year. However, this can vary depending on the specific company, location, and level of experience of the individual. Some companies may offer higher salaries or additional benefits to attract top talent.

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for our clients and the millions of people who count on them.