Customer Tech Support Advisor

At Conduent, we strive to provide the best customer experience possible. We are looking for a knowledgeable and passionate Customer Tech Support Advisor to provide the highest level of customer service and technical support. The ideal candidate will possess excellent problem-solving skills, an eagerness to learn, and a commitment to providing outstanding customer experience. They should have strong interpersonal and communication skills, as well as the ability to work independently and collaboratively in a fast-paced environment.We are seeking a dedicated and enthusiastic individual with a minimum of two years of customer service and technical support experience. Additionally, the candidate should have a strong background in computer technology and customer service software, as well as an aptitude for learning new software quickly.

Responsibilities:

1. Provide superior customer service and technical support to customers.
2. Actively listen to customers and assess their needs to provide the best solutions.
3. Troubleshoot technical issues quickly and accurately.
4. Stay up to date on new technologies and customer service software.
5. Perform basic system maintenance tasks and upgrades.
6. Assist customers with product returns, refunds, and exchanges.
7. Document customer interactions and provide follow-up support.
8. Ensure that customer inquiries are handled in a timely and efficient manner.
9. Ensure customer satisfaction with the service provided.
10. Maintain a professional attitude and appearance at all times.

According to JobzMall, the average salary range for a Customer Tech Support Advisor in Lexington, KY, USA is between $30,000 and $43,000 per year. The job may offer additional benefits such as health insurance, vacation, and bonus opportunities, depending on the employer.

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for our clients and the millions of people who count on them.