Technical Customer Service Advisor

At Conduent, we are looking for an experienced and passionate Technical Customer Service Advisor to join our team. The successful candidate will have excellent communication and problem-solving skills, a can-do attitude, and a commitment to customer satisfaction. This individual should be able to empathize with customer needs and provide tailored solutions to meet their requirements.The Technical Customer Service Advisor will be responsible for resolving customer inquiries and complaints, providing an exceptional customer experience, and utilizing the latest technologies to troubleshoot problems. To be successful in this role, the ideal candidate must have an understanding of customer service principles and processes, be knowledgeable of customer service software and applications, and have excellent problem-solving and communication skills.If you have a passion for customer service and a knack for finding creative solutions to complex problems, we would love to hear from you.

Responsibilities:

1. Respond to customer inquiries and complaints in a timely and professional manner.
2. Utilize the latest technologies to troubleshoot customer problems.
3. Facilitate prompt resolution of customer concerns and provide tailored solutions that meet their requirements.
4. Develop and maintain a strong understanding of customer service principles and processes.
5. Remain up-to-date with customer service software and applications.
6. Identify and suggest ways to improve customer service processes and procedures.
7. Stay organized and manage multiple customer cases simultaneously.
8. Provide an exceptional customer experience and ensure customer satisfaction.
9. Build customer loyalty by providing friendly and professional customer support.
10. Collaborate with other departments to ensure customer issues are resolved quickly and accurately.

According to JobzMall, the average salary range for a Technical Customer Service Advisor is between $40,000 and $50,000 per year. This salary range may vary based on experience, location, company size, and other factors.

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for our clients and the millions of people who count on them.