Transaction Disputes Operations Associate

Are you a detail-oriented and customer-focused individual looking for a challenging and rewarding career opportunity? Look no further! Conduent is seeking a highly motivated Transaction Disputes Operations Associate to join our team. In this role, you will be responsible for investigating and resolving customer transaction disputes, ensuring timely and accurate resolution while maintaining a positive customer experience. We are looking for candidates with excellent analytical skills, strong communication abilities, and a passion for providing exceptional customer service. If this sounds like you, apply now and join our dynamic team at Conduent!

1. Investigate and resolve customer transaction disputes in a timely and accurate manner.
2. Ensure a positive customer experience by providing exceptional service throughout the dispute resolution process.
3. Utilize strong analytical skills to identify and understand the root cause of transaction disputes.
4. Communicate effectively with customers, team members, and other departments to gather information and provide updates on dispute status.
5. Maintain accurate records and documentation of all dispute cases.
6. Adhere to company policies and procedures while handling sensitive customer information.
7. Collaborate with team members to identify process improvements and implement solutions.
8. Meet and exceed individual and team performance metrics.
9. Stay updated on industry and company guidelines and regulations related to transaction disputes.
10. Prioritize and manage a high volume of dispute cases effectively.
11. Demonstrate a strong attention to detail to ensure accuracy in dispute resolution.
12. Contribute to a positive and collaborative team environment.
13. Assist in training and mentoring new team members as needed.
14. Adhere to strict deadlines and maintain a sense of urgency in resolving disputes.
15. Continuously seek opportunities to improve processes and enhance the customer experience.

According to JobzMall, the average salary range for a Transaction Disputes Operations Associate is between $45,000 and $65,000 per year. However, this can vary depending on factors such as location, experience, and the specific company or industry the associate is working in. Additionally, bonuses and other forms of compensation may also impact the overall salary range for this role.

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for our clients and the millions of people who count on them.