Front Desk/Host

Attention all outgoing and customer-oriented individuals! Are you ready for a fun and fast-paced work environment? Look no further than Dave & Buster's! We are currently seeking a Front Desk/Host to join our dynamic team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a welcoming atmosphere. If you thrive in a high-energy setting and have a passion for delivering top-notch service, then we want you on our team! Keep reading for more details on this exciting opportunity.

1. Greet and welcome guests as they enter Dave & Buster's, ensuring a friendly and inviting atmosphere.
2. Serve as the first point of contact for guests, answering any questions and providing information about the establishment and its services.
3. Manage reservations and seating arrangements for guests, ensuring efficient use of space and timely service.
4. Handle guest complaints and concerns in a professional and timely manner, escalating issues to management when necessary.
5. Maintain a thorough knowledge of all menu items, promotions, and special events to effectively assist guests.
6. Coordinate with other team members to ensure smooth and efficient operations.
7. Monitor and maintain cleanliness and organization of the front desk area and lobby.
8. Process payments and maintain accurate records of transactions.
9. Assist with training and onboarding of new team members.
10. Uphold company policies and procedures to ensure a safe and positive work environment.
11. Demonstrate excellent communication skills and a positive attitude at all times.
12. Collaborate with other departments to ensure a seamless and enjoyable experience for guests.
13. Continuously strive to exceed guest expectations and provide an exceptional level of customer service.
14. Stay up-to-date on industry trends and best practices to improve the overall guest experience.
15. Attend staff meetings and training sessions as required.

According to JobzMall, the average salary range for a Front Desk/Host in Chicago, IL, USA is between $29,000 and $37,000 per year. However, this can vary depending on factors such as the specific industry, company size, and level of experience. Some Front Desk/Host positions in Chicago may also offer additional benefits such as bonuses, commissions, and healthcare benefits. It is best to research specific job listings for more accurate salary information.

Dave & Buster's is an American restaurant and entertainment business. Each Dave & Buster's has a full-service restaurant, full bar, and a video arcade. The company has 151 locations in the United States, two in Puerto Rico and two in Canada.