Front Desk/Host
Welcome to Dave & Buster's, the ultimate destination for food, fun, and games! We are currently seeking a highly motivated and energetic individual to join our team as a Front Desk/Host. As the first point of contact for our guests, you will play a vital role in providing a welcoming and memorable experience. If you have a passion for customer service and thrive in a fast-paced environment, we want you on our team! Keep reading for more details on this exciting opportunity.
- Greet and welcome guests as they enter the establishment.
- Provide information about Dave & Buster's offerings, including food, drinks, games, and events.
- Assist guests in making reservations, checking in for events, and purchasing game cards.
- Maintain a clean and organized front desk area.
- Answer phone calls and respond to inquiries in a professional and friendly manner.
- Manage guest waitlists and ensure timely seating.
- Handle guest complaints and resolve issues in a timely and satisfactory manner.
- Collaborate with other team members to ensure a seamless and efficient guest experience.
- Communicate with kitchen and wait staff to ensure timely delivery of food and drinks.
- Monitor and maintain guest flow and ensure proper crowd control during peak hours.
- Uphold company policies and procedures, including safety and sanitation standards.
- Upsell and promote special events, promotions, and packages to guests.
- Process payments accurately and efficiently.
- Continuously strive to exceed guest expectations and provide exceptional customer service.
- Attend training sessions and meetings to stay updated on company policies and offerings.
- Assist with opening and closing duties as needed.
- Handle cash and credit transactions with accuracy and integrity.
- Maintain a positive and professional attitude at all times.
Excellent Communication Skills: A Front Desk/Host At Dave & Buster's Must Possess Strong Verbal And Written Communication Skills In Order To Effectively Interact With Guests, Answer Questions, And Provide Information About The Establishment.
Customer Service Experience: This Position Requires Previous Experience In A Customer-Facing Role, As The Front Desk/Host Is Often The First Point Of Contact For Guests. The Ability To Provide Exceptional Customer Service And Handle Guest Complaints And Concerns Is Crucial.
Multitasking Abilities: Dave & Buster's Is A Fast-Paced Environment, And The Front Desk/Host Must Be Able To Handle Multiple Tasks Simultaneously, Such As Answering Phone Calls, Checking Guests In, And Managing Reservations.
Friendly And Outgoing Personality: As The First Impression For Many Guests, A Front Desk/Host Must Have A Welcoming And Friendly Demeanor. They Should Be Able To Make Guests Feel Comfortable And Ensure A Positive Experience At The Establishment.
Knowledge Of The Company And Its Services: It Is Important For A Front Desk/Host To Have A Good Understanding Of Dave & Buster's Menu, Promotions, And Events In Order To Provide Accurate Information To Guests And Assist With Upselling Opportunities.
Communication
Time Management
Multitasking
Attention to detail
Problem Solving
Conflict Resolution
customer service
Cash Handling
Teamwork
Organization
Menu Knowledge
Reservation Management
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
Critical thinking
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Front Desk/Host in Folsom, CA, USA is between $14 and $17 per hour. This may vary depending on factors such as experience, education, and specific job responsibilities. Some front desk/host positions may also offer additional benefits such as tips, commission, or bonuses.
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Dave & Buster's is an American restaurant and entertainment business. Each Dave & Buster's has a full-service restaurant, full bar, and a video arcade. The company has 151 locations in the United States, two in Puerto Rico and two in Canada.
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