Business Analyst, ServiceNow

Use deep ServiceNow product knowledge to lead the requirements gathering process with customers, process teams, product owner, and internal development team ensuring that ServiceNow capabilities are being leveraged as designed by the vendor. Coordinate User Acceptance Testing with customers. Works with stakeholders to drive adoption. Assess training needs for product changes and create / maintain training materials. Monitor and triage the support queue and route items as needed. Manage support for ServiceNow incidents, problems, and standard / support requests. Document and maintain ServiceNow knowledge articles for support and use of the platform.

According to JobzMall, the average salary range for a Business Analyst, ServiceNow in 1030 Delta Blvd, Atlanta, GA 30354, USA is $63,000 to $85,000. This salary range is based on various factors such as experience, qualifications, and job responsibilities.

Delta Air Lines serves nearly 180 million customers each year. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 330 destinations in 61 countries on six continents. Headquartered in Atlanta, Delta employs nearly 80,000 employees worldwide and operates a mainline fleet of more than 800 aircraft.