
Manager, Delta SkyMiles Credit Cards
Lead 3 high performing individual contributors to drive co-brand customer engagement and loyalty. Partner closely with American Express and Delta Marketing to develop and execute loyalty initiatives such as card upgrades, member-get-member, adding supplemental cards, spend promotions, trigger messaging. Measure campaign success and apply learnings and best practices to future campaigns. Partner with marketing to define the strategy and direction for brand campaigns, championing the role of the card in card acquisitions to use in targeted channels (email, direct mail). Innovate on new ways to engage customers. Accountable for messaging and positioning of co-brand card benefits across the enterprise. Ensure messaging compliance by overseeing all terms & condition (T&C) updates. Oversees customer servicing escalations related to the credit card by co-managing a shared contractor.
7+ years of work experience in marketing, loyalty, engagement, campaign management
Ability to see big picture and can also dig into the details
Experience in credit card or loyalty programs is a plus
Storytelling & Storyboarding
Time Management Skills
People management skills
Campaign management and operations
Influence management skills
Results Oriented
Detail Oriented
Prioritizing skills
Adaptability
Problem-solving and resourcefulness
Verbal and Written Communication
Multi tasker
According to JobzMall, the average salary range for a Manager, Delta SkyMiles Credit Cards in 1030 Delta Blvd, Atlanta, GA 30354, USA is between $80,000 and $110,000 per year. The salary range is dependent on the individual's experience and qualifications.
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Delta Air Lines serves nearly 180 million customers each year. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 330 destinations in 61 countries on six continents. Headquartered in Atlanta, Delta employs nearly 80,000 employees worldwide and operates a mainline fleet of more than 800 aircraft.

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