
Operations Service Manager, Global Cleanliness
As an OSM, you will serve as an operational liaison between Delta and all contracted business partners within a station. In this Delta leader role, you will also monitor for at-risk behaviors through daily safety observations and provide coaching, training, and corrective action as needed. In addition, you participate in Incident Analysis reports, Injury Prevention Group sessions and applicable station safety meetings. Moreover, this role, you will ensure distinctive customer service is delivered by demonstrating a high level of customer focus and sensitivity. You will be responsible for being a key communicator of timely and accurate information and be required to set performance standards and ensure employee accountability. As a Delta leader it is paramount that you will provide support, guidance, coaching and motivation based on individual needs and be a champion leading others through change
Previous leadership experience, including direct reports
Three years of ACS experience in operations and customer service
Knowledge of Deltamatic and other relevant airport technology a plus
MS Word
Time Management Skills
Conflict resolution skills
MS Excel skills
Strong Customer Service skills
Results Oriented
Detail Oriented
Prioritizing skills
flexibility
Organizational skills
Problem-solving and resourcefulness
multitasker
Verbal and Written Communication
According to JobzMall, the average salary range for a Operations Service Manager, Global Cleanliness in 1 Pennsylvania Plaza, New York, NY 10119, USA is $86,000 to $120,000 per year.
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Delta Air Lines serves nearly 180 million customers each year. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 330 destinations in 61 countries on six continents. Headquartered in Atlanta, Delta employs nearly 80,000 employees worldwide and operates a mainline fleet of more than 800 aircraft.

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