Patient Service Representative

Welcome to Duke University Health System, where we are dedicated to providing exceptional healthcare services to our community. We are currently seeking a highly motivated and compassionate individual to join our team as a Patient Service Representative. As a Patient Service Representative, you will play a crucial role in ensuring our patients receive the best possible care during their time with us. If you are someone who is passionate about helping others, has exceptional communication skills, and thrives in a fast-paced environment, we would love to hear from you. Join us and become a part of a dynamic and rewarding healthcare team at Duke University Health System.

1. Greet and welcome patients, visitors, and staff with a friendly and professional demeanor.
2. Register patients and accurately collect and enter all necessary demographic and insurance information.
3. Schedule appointments for patients and assist with any necessary follow-up appointments.
4. Answer phone calls, emails, and in-person inquiries and provide helpful and accurate information.
5. Verify insurance coverage and communicate any potential issues or concerns to patients.
6. Collect and process payments for services rendered and ensure accuracy of billing information.
7. Maintain patient confidentiality and adhere to all HIPAA regulations.
8. Create and maintain patient records and ensure accuracy and completeness of all necessary documentation.
9. Collaborate with healthcare team members to ensure smooth patient flow and timely service.
10. Assist with any administrative tasks, such as filing, faxing, and scanning, as needed.
11. Address and resolve any patient concerns or complaints in a timely and professional manner.
12. Stay updated on all hospital policies and procedures, as well as changes in insurance and billing regulations.
13. Participate in training and educational opportunities to continuously improve skills and knowledge.
14. Maintain a clean and organized work environment.
15. Demonstrate a commitment to providing exceptional customer service and patient care.

According to JobzMall, the average salary range for a Patient Service Representative in Durham, NC, USA is between $30,000 and $45,000 per year. This can vary depending on factors such as experience, education, and the specific healthcare organization. Additionally, many Patient Service Representatives may also receive benefits such as health insurance, paid time off, and retirement plans, which can also affect their overall compensation.

Duke Health integrates the Duke University Health System (all of our hospitals and clinics), Duke University School of Medicine, Duke-NUS Medical School, Duke University School of Nursing, Private Diagnostic Clinic (Duke physicians practice), and incorporates the health and health research programs within the Duke Global Health Institute as well as those in schools and centers across Duke University, including the Duke Robert J. Margolis Center for Health Policy.