DXC Technology

Helpdesk Support

DXC Technology
Remote
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to DXC Technology! We are currently seeking a highly motivated and customer-focused individual to join our team as a Helpdesk Support. As a Helpdesk Support, you will play a crucial role in providing technical support and assistance to our clients, ensuring their satisfaction and smooth operation of their IT systems. We are looking for someone who is passionate about problem-solving, has excellent communication skills, and thrives in a fast-paced environment. If you have a strong technical background and a desire to help others, we want you to be a part of our team!

  1. Provide technical support to clients via phone, email, and remote access tools.
  2. Troubleshoot and resolve technical issues related to hardware, software, and network systems.
  3. Assist clients with setting up and configuring new devices and software.
  4. Respond to client inquiries in a timely and professional manner.
  5. Document all support activities and resolutions in our ticketing system.
  6. Escalate complex or recurring issues to the appropriate team for resolution.
  7. Collaborate with team members to continuously improve processes and procedures.
  8. Keep up-to-date with the latest technology and industry developments.
  9. Ensure client satisfaction by providing excellent customer service and resolving issues efficiently.
  10. Follow company policies and procedures while handling client requests.
  11. Communicate technical information to non-technical clients in a clear and understandable manner.
  12. Adhere to service level agreements and meet or exceed performance metrics.
  13. Proactively identify and address potential issues to prevent future technical disruptions.
  14. Maintain a positive and professional attitude when dealing with clients and team members.
  15. Participate in training and development opportunities to enhance technical knowledge and skills.
Where is this job?
This job opening is listed as 100% remote
Job Qualifications

  • Strong Technical Knowledge: A Helpdesk Support Job At Dxc Technology Requires A Solid Understanding Of Various Hardware, Software, And Networking Systems. Candidates Should Have Experience Troubleshooting Issues And Providing Technical Support To End-Users.

  • Excellent Communication Skills: Effective Communication Is Essential For A Helpdesk Support Role. Candidates Should Be Able To Communicate Technical Information In A Clear And Concise Manner, As Well As Have Strong Listening Skills To Understand And Address User Concerns.

  • Customer Service Orientation: Dxc Technology Values Exceptional Customer Service, And Candidates For A Helpdesk Support Role Should Have A Customer-Centric Mindset. This Includes Being Patient, Empathetic, And Having The Ability To Remain Calm And Professional In High-Pressure Situations.

  • Problem-Solving Abilities: Helpdesk Support Professionals Must Be Able To Think Critically And Logically To Identify And Resolve Technical Issues. This Requires A Strong Problem-Solving Mindset And A Willingness To Research And Learn New Technologies.

  • Time Management And Multitasking Skills: In A Fast-Paced Environment, Helpdesk Support Professionals Need To Be Able To Manage Their Time Effectively And Handle Multiple Tasks Simultaneously. Candidates Should Be Able To Prioritize Tasks And Work Efficiently To Meet Tight Deadlines.

Required Skills

  • Troubleshooting

  • Communication

  • Time Management

  • Multitasking

  • customer service

  • Active listening

  • Teamwork

  • Ticket management

  • Problem-Solving

  • Technical Knowledge

  • Remote Support

  • Adapt

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Organizational skills

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Helpdesk Support is between $35,000 to $55,000 per year. However, this can vary depending on factors such as experience, location, and the specific company or industry. Some Helpdesk Support positions may offer higher salaries, while others may have lower salaries. It is important to research the specific job and company you are interested in to get a more accurate salary estimate.

Additional Information
DXC Technology is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 21st, 2024
Apply BeforeMay 22nd, 2025
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About DXC Technology

DXC Technology Co. is an independent, end-to- end IT services company. It services include Analytics, Application, Business Process, Cloud, Consulting, Enterprise and Cloud Applications, Security, Workplace and Mobility, and Industries.

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