ServiceNow ITSM Manager

Are you a highly skilled IT professional with experience in ServiceNow IT Service Management (ITSM) implementation and management? Are you looking for an exciting opportunity to elevate your career with a globally recognized company? Look no further, as Ernst & Young/ EY is seeking a dynamic individual to join our team as a ServiceNow ITSM Manager.In this role, you will be responsible for overseeing the design, implementation, and maintenance of ServiceNow ITSM solutions for our clients. You will work closely with key stakeholders to understand their business needs and translate them into effective ITSM strategies. Your expertise in ServiceNow will be crucial in driving continuous improvement and delivering exceptional service to our clients.To excel in this role, you should have a minimum of 5 years of experience in ITSM implementation and management, with a strong background in ServiceNow. A Bachelor's degree in Information Technology or a related field is required, along with relevant certifications in ServiceNow. Additionally, excellent communication, leadership, and problem-solving skills are essential to succeed in this position.If you are passionate about technology, thrive in a fast-paced environment, and are looking for a challenging yet rewarding career opportunity, we would love to hear from you. Join our team at Ernst & Young/ EY and take your ITSM career to new heights!

1. Oversee the design, implementation, and maintenance of ServiceNow ITSM solutions for clients in a timely and efficient manner.
2. Collaborate with key stakeholders to understand their business needs and translate them into effective ITSM strategies.
3. Utilize expertise in ServiceNow to drive continuous improvement and deliver exceptional service to clients.
4. Manage and lead a team of IT professionals to ensure successful implementation and maintenance of ServiceNow ITSM solutions.
5. Stay up-to-date with industry trends and best practices in ServiceNow ITSM to provide innovative solutions to clients.
6. Develop and maintain project timelines, budgets, and resources to ensure successful delivery of ITSM projects.
7. Conduct regular assessments and audits of ServiceNow ITSM solutions to identify areas for improvement and address any issues.
8. Communicate effectively with clients to provide updates on project progress, address any concerns, and maintain a positive working relationship.
9. Provide training and support to clients on the use of ServiceNow ITSM solutions.
10. Identify and resolve any technical issues related to ServiceNow ITSM implementation and management.
11. Collaborate with other IT teams to ensure seamless integration of ServiceNow ITSM with other systems and applications.
12. Ensure compliance with company policies, procedures, and security standards.
13. Maintain and update documentation related to ServiceNow ITSM implementation and management processes.
14. Participate in ongoing professional development to enhance knowledge and skills in ServiceNow ITSM.
15. Act as a mentor and coach to junior ITSM team members to foster their growth and development.

According to JobzMall, the average salary range for a ServiceNow ITSM Manager in Phoenix, AZ, USA is between $100,000 and $150,000 per year. This may vary depending on factors such as experience, education, and the specific company and industry.

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.