Guest Services Rep
Assists guests at all times; responds to guest requests with diligent follow through. Job functions include empowerment to resolve guest issues through the Make it Right process. Job functions to include handling collection efforts of all in-house balances. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the property. Assists and provides reasonable accommodations in response to guest requests whenever possible and practical. Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
One to three months related experience and/or training
Prior experience is a plus
Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Record Keeping Skills
Time Management Skills
Customer Service / Sales skills
Verbal communication
written communication
Adaptability
Problem Solving Skills
Detail Oriented and Organized
Multi tasker
Driven for excellence
According to JobzMall, the average salary range for a Guest Services Rep in 1410 NASA Road 1, Houston, TX 77058, USA is $25,000 to $30,000 per year.
This salary range is based on the average wages reported by employers and job postings in the Houston area. Salaries may vary depending on experience, qualifications, and location.
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Extended Stay America, Inc. is the operator of an economy, extended-stay hotel chain consisting of 629 properties in the United States and Canada.
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