Client Services Manager

Fidelity National Information Services (FIS) is looking for an experienced and enthusiastic Client Services Manager to join our team. The successful candidate will be responsible for providing exceptional customer service and support to our clients while managing the client service team.The ideal candidate must have a minimum of 5 years of customer service management experience, as well as the ability to manage multiple projects and stakeholders. A Bachelor's Degree in a related field such as Business Administration or Marketing is preferred. A thorough knowledge of financial services and/or banking products and services is also desired.We are looking for a self-motivated, energetic individual with excellent communication and problem-solving skills, and a strong commitment to customer service excellence. The successful candidate will have the ability to build relationships with clients and be a team leader. A keen eye for detail, the ability to work in a fast-paced environment, and the ability to remain organized and focused are all essential skills for this role.If you have the qualifications and enthusiasm to be an integral part of our client service team, we look forward to hearing from you.

Responsibilities:

1. Provide exceptional customer service and support to clients.
2. Manage client service team.
3. Manage multiple projects and stakeholders.
4. Build relationships with clients and be a team leader.
5. Maintain organized and focused work environment.
6. Monitor customer service trends and make necessary improvements.
7. Ensure customer service excellence.
8. Resolve customer issues in a timely and professional manner.
9. Act as a liaison between customers and other departments.
10. Develop and implement client service policies and procedures.

According to JobzMall, the average salary range for a Client Services Manager in Atlanta, GA, USA is between $48,000 and $72,000 per year. This range is based on the salaries reported by employers and employees on JobzMall.

Fidelity National Information Services, Inc. is an American international provider of financial services technology and outsourcing services. The company offers solutions in retail and enterprise banking, payments, capital markets, asset and wealth management, risk and compliance, treasury and insurance.