Collections Associate II

Welcome to Fidelity National Information Services (FIS), a leading global provider of financial technology solutions. We are currently seeking a highly motivated Collections Associate II to join our dynamic team. As a Collections Associate II, you will play a crucial role in ensuring the timely collection of outstanding payments and maintaining positive relationships with our clients. We are looking for someone who is detail-oriented, customer-focused, and has a strong understanding of collections processes. If you are passionate about driving results and thrive in a fast-paced environment, then we want to hear from you!

1. Conduct timely and effective collection calls to clients with outstanding payments.
2. Maintain accurate records of all collection activities and update client information as needed.
3. Utilize various collection techniques, such as negotiation and payment arrangements, to secure payments from clients.
4. Build and maintain positive relationships with clients, ensuring excellent customer service and satisfaction.
5. Work closely with other departments within the company to resolve any billing or payment discrepancies.
6. Provide regular updates on collection progress and escalate any issues or concerns to management.
7. Develop and implement strategies to improve collection processes and increase efficiency.
8. Stay up-to-date on industry regulations and compliance standards related to collections.
9. Handle sensitive or difficult client interactions with professionalism and empathy.
10. Collaborate with team members to achieve individual and team collection goals.
11. Maintain confidentiality and adhere to company policies and procedures.
12. Continuously strive to meet or exceed collection targets and contribute to the overall success of the company.

According to JobzMall, the average salary range for a Collections Associate II in 11601 Roosevelt Blvd N, St. Petersburg, FL 33716, USA is $35,000-$45,000 per year. However, this can vary depending on the specific company, years of experience, and job responsibilities. Some companies may offer higher salaries for this position, while others may offer lower salaries. It is important to research the specific company and their salary range for this position to get a more accurate estimate.

Fidelity National Information Services, Inc. is an American international provider of financial services technology and outsourcing services. The company offers solutions in retail and enterprise banking, payments, capital markets, asset and wealth management, risk and compliance, treasury and insurance.