Enterprise Incident & Problem Management Analyst Senior

Welcome to Fidelity National Information Services- FIS, a leading global provider of financial services technology solutions. We are currently seeking a highly skilled and experienced Enterprise Incident & Problem Management Analyst Senior to join our dynamic team. As a member of our team, you will play a critical role in ensuring the stability and security of our enterprise systems and infrastructure. If you have a passion for problem-solving and a strong background in incident and problem management, we encourage you to apply. Join us in our mission to deliver innovative and reliable solutions to our clients worldwide.

1. Monitor and respond to all enterprise-level incidents and problems in a timely and efficient manner.
2. Investigate the root cause of incidents and problems and develop effective solutions to prevent them from reoccurring.
3. Collaborate with cross-functional teams to identify and implement process improvements for incident and problem management.
4. Develop and maintain incident and problem management policies and procedures to ensure adherence to best practices and industry standards.
5. Communicate with internal and external stakeholders to provide timely updates and resolutions for incidents and problems.
6. Conduct thorough post-incident and problem analysis to identify areas for improvement and develop action plans to address them.
7. Utilize incident and problem management tools and technologies to track and document all incidents and problems.
8. Stay up-to-date with the latest industry trends and developments in incident and problem management to continuously improve processes and procedures.
9. Train and mentor team members on incident and problem management processes and procedures.
10. Assist in the development and maintenance of disaster recovery and business continuity plans.
11. Participate in on-call rotation and respond to critical incidents in a 24/7 environment.
12. Collaborate with other teams to ensure incident and problem management processes align with overall organizational goals and objectives.
13. Maintain a high level of confidentiality and security when handling sensitive information related to incidents and problems.
14. Provide recommendations for system improvements and enhancements based on incident and problem trends and analysis.
15. Demonstrate a commitment to customer service by promptly addressing and resolving incidents and problems to minimize impact on clients.

According to JobzMall, the average salary range for a Enterprise Incident & Problem Management Analyst Senior in 1231, Ecoplaza Building, 2305 Chino Roces Ave, Makati, 1231 Metro Manila, Philippines is approximately 50,000 to 80,000 Philippine pesos per month. This may vary depending on the specific company, years of experience, and skills of the individual. Some companies may also offer additional benefits such as bonuses, healthcare, and retirement plans.

Fidelity National Information Services, Inc. is an American international provider of financial services technology and outsourcing services. The company offers solutions in retail and enterprise banking, payments, capital markets, asset and wealth management, risk and compliance, treasury and insurance.