InP - Customer Service Associate II-Consumer
Welcome to Fidelity National Information Services (FIS), a leading global provider of financial technology solutions. We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate II-Consumer for our InP division. In this role, you will have the opportunity to utilize your exceptional communication and problem-solving skills to provide top-notch service to our valued customers. As a member of our team, you will play a critical role in ensuring an outstanding customer experience and helping to drive the success of our business. If you are passionate about delivering exceptional customer service and have the required qualifications, we invite you to apply for this exciting opportunity.
- Provide exceptional customer service to Fidelity National Information Services (FIS) customers in the InP division.
- Utilize strong communication skills to effectively interact with customers, addressing their questions and concerns.
- Demonstrate a deep understanding of FIS products and services, and be able to effectively troubleshoot issues.
- Maintain a positive and professional demeanor at all times, representing the company's values and commitment to customer satisfaction.
- Document and track customer interactions and resolutions in a timely and accurate manner.
- Collaborate with other team members and departments to ensure a seamless and efficient customer experience.
- Stay up-to-date on industry trends and developments, and provide insights and suggestions to improve customer service processes.
- Act as an ambassador for the company, promoting a positive image and building strong relationships with customers.
- Continuously strive to meet and exceed established performance metrics and goals.
- Participate in ongoing training and development opportunities to enhance skills and knowledge.
Minimum Of 2 Years Of Customer Service Experience In A Retail Or Financial Services Setting.
Strong Communication And Interpersonal Skills, With The Ability To Effectively Resolve Customer Concerns And Build Relationships.
Proficiency In Computer Systems And Software, Including Customer Relationship Management (Crm) Tools And Microsoft Office.
Knowledge Of Financial Products And Services, Including Banking And Credit Cards, With An Understanding Of Industry Regulations And Compliance.
Ability To Multitask And Work In A Fast-Paced Environment, With A Strong Attention To Detail And Ability To Meet Deadlines.
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
Customer Relations
Active listening
Teamwork
Problem-Solving
Adaptability
Technical Proficiency
Organ
Communication
Conflict Resolution
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a InP - Customer Service Associate II-Consumer in Gurugram, Haryana, India is between ₹ 2,00,000 to ₹ 3,50,000 per year. This may vary depending on the specific company, experience level, and skills of the individual.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Fidelity National Information Services, Inc. is an American international provider of financial services technology and outsourcing services. The company offers solutions in retail and enterprise banking, payments, capital markets, asset and wealth management, risk and compliance, treasury and insurance.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started