ITIL Change Management Analyst (Service Now)

We are seeking a highly motivated and experienced ITIL Change Management Analyst to join our team at Fidelity National Information Services (FIS). As a leading financial technology company, FIS is dedicated to providing innovative solutions to our clients. In this role, you will be responsible for ensuring the successful implementation and management of change requests using the ServiceNow platform. The ideal candidate will have a strong understanding of ITIL methodologies and possess excellent analytical and communication skills. If you are passionate about problem-solving and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

• Develop and maintain an in-depth understanding of the ITIL framework and its application in change management processes.
• Collaborate with cross-functional teams to gather and document change requirements and assess their impact on existing systems and processes.
• Utilize the ServiceNow platform to manage change requests, ensuring all necessary information is captured and tracked according to established procedures.
• Monitor and report on the progress of change requests, identifying any potential risks or issues and escalating them to the appropriate stakeholders.
• Develop and maintain change management documentation, including policies, procedures, and standards.
• Facilitate change advisory board (CAB) meetings and provide recommendations for change implementation based on risk analysis and business impact.
• Ensure compliance with regulatory and organizational requirements throughout the change management process.
• Collaborate with IT teams to identify and implement process improvements to optimize change management procedures.
• Act as a subject matter expert on ITIL change management best practices and provide guidance and training to team members and stakeholders.
• Stay current with industry trends and developments related to ITIL and change management, and make recommendations for incorporating new practices into existing processes.
• Participate in audits and assist with the preparation of documentation and evidence related to change management processes.

According to JobzMall, the average salary range for a ITIL Change Management Analyst (Service Now) is between $70,000 to $100,000 per year. This can vary depending on experience, location, and company. Some entry-level positions may start at a lower salary, while more experienced analysts may earn a higher salary. In addition, bonuses and other benefits may also be included in the overall compensation package for this role.

Fidelity National Information Services, Inc. is an American international provider of financial services technology and outsourcing services. The company offers solutions in retail and enterprise banking, payments, capital markets, asset and wealth management, risk and compliance, treasury and insurance.