Product Support Representative I (with Finance Background)

Are you a detail-oriented, customer-focused individual with a background in finance? Do you thrive in a fast-paced environment and enjoy problem-solving? Fidelity National Information Services (FIS) is seeking a Product Support Representative I to join our team. In this role, you will provide first-line support for our financial software products, ensuring client satisfaction and efficient resolution of technical issues. If you are passionate about finance and have a knack for providing excellent customer service, we want to hear from you. Join our dynamic and innovative team at FIS and take the first step towards a rewarding career in the financial technology industry.

1. Provide first-line support for FIS financial software products by responding to customer inquiries, troubleshooting technical issues, and resolving problems in a timely and efficient manner.
2. Utilize strong problem-solving skills to identify and resolve complex technical issues related to FIS products.
3. Maintain a high level of customer satisfaction by quickly and effectively addressing customer concerns and providing exceptional customer service.
4. Collaborate with cross-functional teams to escalate and resolve complex issues that require further investigation or input from other departments.
5. Document and track customer interactions and issue resolutions using FIS's internal systems.
6. Stay up-to-date on product knowledge and industry trends to continuously improve customer support and provide accurate and relevant information to clients.
7. Adhere to company policies and procedures, including privacy and security protocols, while handling sensitive customer information.
8. Participate in training sessions and actively seek opportunities for professional development to enhance product knowledge and customer service skills.
9. Contribute to a positive and collaborative team environment by sharing knowledge, best practices, and offering support to colleagues.
10. Maintain a high level of accuracy and attention to detail in all customer interactions and technical troubleshooting processes.

According to JobzMall, the average salary range for a Product Support Representative I (with Finance Background) in Manila, Metro Manila, Philippines is between PHP 18,000 to PHP 25,000 per month. However, this can vary depending on the company, years of experience, and other factors.

Fidelity National Information Services, Inc. is an American international provider of financial services technology and outsourcing services. The company offers solutions in retail and enterprise banking, payments, capital markets, asset and wealth management, risk and compliance, treasury and insurance.