Product Support Representative II - Treasury Software

Hello there! Are you passionate about providing exceptional customer service and have a strong understanding of treasury software? Look no further, as we have an exciting opportunity for a Product Support Representative II at Fidelity National Information Services (FIS). As a leading global provider of financial technology solutions, we are seeking a driven and experienced individual to join our team and assist our clients with their treasury software needs. If you have excellent communication skills, a knack for problem-solving, and a desire to work in a fast-paced and dynamic environment, we want to hear from you. Read on to learn more about this exciting role and see if you have what it takes to join our team!

1. Provide exceptional customer service to clients using FIS treasury software.
2. Serve as the primary point of contact for clients' inquiries and technical support needs.
3. Demonstrate a deep understanding of FIS treasury software and its functionalities.
4. Troubleshoot and resolve technical issues related to the software.
5. Communicate effectively with clients to gather information and provide updates on issue resolution.
6. Collaborate with cross-functional teams to identify and implement solutions to improve the software and enhance the client experience.
7. Keep up-to-date with industry trends and advancements in treasury software to provide knowledgeable support to clients.
8. Document and track all client interactions and issue resolutions in a timely and accurate manner.
9. Train and support clients on how to effectively use the treasury software.
10. Continuously work towards achieving and maintaining high levels of client satisfaction.
11. Proactively identify opportunities to upsell and cross-sell additional FIS products and services to clients.
12. Follow company policies and procedures to ensure compliance with data security and privacy regulations.
13. Participate in team meetings and contribute ideas for process improvements and overall client satisfaction.
14. Represent FIS in a professional and positive manner at all times.
15. Take ownership of assigned tasks and responsibilities to ensure timely and successful completion.

According to JobzMall, the average salary range for a Product Support Representative II - Treasury Software in Makati, Metro Manila, Philippines is approximately $27,000 to $34,000 per year. However, this can vary depending on factors such as experience, skills, and the specific company or organization.

Fidelity National Information Services, Inc. is an American international provider of financial services technology and outsourcing services. The company offers solutions in retail and enterprise banking, payments, capital markets, asset and wealth management, risk and compliance, treasury and insurance.