Customer Experience Manager

At Five Below, we are passionate about delivering an exceptional customer experience. We are seeking a highly motivated and customer-centric individual to join our team as a Customer Experience Manager. As a Customer Experience Manager, you will play a crucial role in ensuring that every customer who walks through our doors has a positive and memorable experience. If you have a strong background in customer service and a passion for creating a welcoming and inclusive environment, we want to hear from you! Join us and be a part of a fun and energetic team dedicated to making every customer feel valued and satisfied.

1. Develop and implement strategies to enhance the overall customer experience at Five Below.
2. Train and coach team members on providing exceptional customer service.
3. Monitor and analyze customer feedback to identify areas for improvement and implement necessary changes.
4. Collaborate with store management to ensure consistent and high-quality customer service is provided at all times.
5. Handle escalated customer concerns and find effective solutions to resolve issues.
6. Maintain a welcoming and inclusive environment for all customers.
7. Conduct regular store walkthroughs to assess the customer experience and make necessary adjustments.
8. Develop and maintain relationships with customers to foster loyalty and repeat business.
9. Stay up-to-date with industry trends and implement new techniques to improve the customer experience.
10. Create and maintain customer service standards and ensure they are consistently met by all team members.
11. Monitor and manage customer service metrics and report on progress to upper management.
12. Plan and execute special events and promotions to enhance the customer experience.
13. Collaborate with the marketing team to develop communication strategies to engage and retain customers.
14. Build and maintain a positive and motivated team culture focused on delivering exceptional customer service.
15. Uphold company policies and procedures related to customer service and ensure they are followed by all team members.

According to JobzMall, the average salary range for a Customer Experience Manager in Stillwater, MN 55082, USA is $55,000-$75,000 per year. However, this may vary depending on factors such as the size and industry of the company, the candidate's level of experience and education, and the specific job responsibilities.

Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.