Customer Experience Manager

Are you passionate about creating unforgettable customer experiences? Do you thrive in a fast-paced retail environment? Five Below is seeking a dynamic and customer-focused individual to join our team as a Customer Experience Manager. In this role, you will have the opportunity to lead and inspire a team of associates to deliver exceptional service and ensure that every customer leaves our store with a smile. We are looking for someone who has a proven track record of driving results, building strong relationships, and exceeding customer expectations. If you are a natural leader with a genuine passion for providing top-notch customer service, we want to hear from you!

1. Lead and inspire a team of associates to deliver exceptional customer service.
2. Develop and implement strategies to improve overall customer experiences.
3. Ensure that all customer interactions are handled with professionalism, empathy, and efficiency.
4. Train and coach associates on customer service best practices and company standards.
5. Monitor and analyze customer feedback to identify areas of improvement.
6. Collaborate with store management to develop and execute plans to increase customer satisfaction.
7. Establish and maintain strong relationships with customers to foster loyalty and repeat business.
8. Act as a role model for the team by providing exceptional customer service.
9. Handle escalated customer issues and find solutions to ensure customer satisfaction.
10. Conduct regular meetings with associates to discuss customer service goals and provide feedback.
11. Implement and monitor customer service policies and procedures.
12. Stay updated on industry trends and best practices to continuously improve the customer experience.
13. Create a positive and welcoming environment for customers and associates alike.
14. Work with cross-functional teams to develop and execute customer-focused initiatives.
15. Meet or exceed customer satisfaction and sales targets.
16. Collaborate with the marketing team to develop and implement customer engagement strategies.
17. Stay organized and prioritize tasks to ensure the smooth operation of the customer experience department.
18. Handle administrative tasks, such as scheduling and budget management, related to the customer experience department.
19. Continuously seek opportunities to improve and innovate the customer experience.
20. Represent the company's brand and values in all customer interactions.

According to JobzMall, the average salary range for a Customer Experience Manager in Pell City, AL 35125, USA is $45,000 - $60,000 per year. However, this can vary based on factors such as years of experience, industry, and specific job responsibilities.

Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.