Customer Experience Manager

Are you passionate about creating unforgettable experiences for customers? Are you a natural leader with exceptional communication and problem-solving skills? Look no further, because Five Below is seeking a dynamic and energetic Customer Experience Manager to join our team! As the face of our company, you will be responsible for ensuring that every customer has a positive and enjoyable shopping experience. With your dedication to exceptional service and your ability to motivate and train a team, you will play a crucial role in driving the success of our store. If you are ready to take on this exciting challenge and meet the qualifications listed below, we can't wait to hear from you!

1. Ensure excellent customer service: The primary responsibility of the Customer Experience Manager is to ensure that every customer has a positive and enjoyable shopping experience. This includes greeting customers, addressing their needs and concerns, and resolving any issues that may arise.
2. Train and motivate team: The Customer Experience Manager will be responsible for training and motivating the team to provide exceptional customer service. This includes setting expectations, providing feedback and coaching, and creating a positive and inclusive work environment.
3. Lead by example: As the face of the company, the Customer Experience Manager will be expected to set an example for the team by exhibiting excellent customer service skills, problem-solving abilities, and a positive attitude.
4. Monitor and improve customer experience: The Customer Experience Manager will be responsible for monitoring and analyzing customer feedback and implementing strategies to continuously improve the overall customer experience.
5. Manage customer inquiries and complaints: The Customer Experience Manager will be the point of contact for customer inquiries and complaints. They will be responsible for resolving issues in a timely and satisfactory manner.
6. Collaborate with other departments: The Customer Experience Manager will work closely with other departments such as merchandising, operations, and marketing to ensure a seamless and positive customer experience.
7. Ensure store standards are met: The Customer Experience Manager will be responsible for maintaining store standards and ensuring that the store is clean, organized, and visually appealing at all times.
8. Create a welcoming and inclusive environment: The Customer Experience Manager will promote a welcoming and inclusive environment for both customers and team members. This includes diversity and inclusion initiatives and promoting a positive company culture.
9. Manage scheduling and staffing: The Customer Experience Manager will be responsible for creating and managing schedules to ensure adequate staffing levels to meet customer needs and maintain store operations.
10. Stay updated on industry trends: The Customer Experience Manager will stay informed about industry trends and customer preferences to continuously improve the customer experience and drive sales.

According to JobzMall, the average salary range for a Customer Experience Manager in Angola, IN 46703, USA is $45,000 - $70,000 per year. This can vary depending on factors such as the size and industry of the company, the candidate's level of experience, and any additional qualifications or certifications they may have.

Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.