Customer Experience Manager

Welcome to Five Below, where we believe that shopping should be fun and affordable for everyone. We are currently seeking a passionate and customer-centric individual to join our team as a Customer Experience Manager. As the face of our brand, you will play a crucial role in ensuring that every customer has a positive and memorable experience in our stores. We are looking for someone who is dedicated to providing exceptional service and has a strong understanding of customer needs. If you are a natural problem-solver with a knack for building relationships, we would love to have you on our team!

1. Greet customers with a warm and friendly attitude, creating a welcoming and inviting atmosphere in the store.
2. Provide exceptional customer service by addressing inquiries, concerns, and complaints in a timely and professional manner.
3. Train and coach store associates on customer service best practices and ensure they are consistently delivering an excellent customer experience.
4. Develop and implement strategies to improve customer satisfaction and retention.
5. Monitor customer feedback and use it to make necessary improvements to enhance the overall shopping experience.
6. Ensure store is adequately stocked and visually appealing to enhance the customer experience.
7. Work closely with the store management team to ensure smooth operations and efficient customer service processes.
8. Handle escalated customer issues and find solutions to resolve them in a timely manner.
9. Conduct regular surveys and focus groups to gather customer feedback and identify areas for improvement.
10. Lead by example and demonstrate excellent customer service skills to inspire and motivate the store team.
11. Collaborate with the marketing team to create promotions and events that will enhance the customer experience and attract new customers.
12. Keep up-to-date with industry trends and customer preferences to continuously improve the customer experience.
13. Maintain a positive and friendly attitude at all times, fostering a fun and welcoming environment for both customers and employees.
14. Ensure compliance with company policies and procedures related to customer service.
15. Report on customer service metrics and present recommendations to senior management for improvement.

According to JobzMall, the average salary range for a Customer Experience Manager in San Jose, CA 95133, USA is between $70,000 and $110,000 per year. This can vary depending on the company, industry, and level of experience of the individual. Some companies may offer additional benefits such as bonuses, stock options, and other incentives. It is important to research the specific company and job requirements for a more accurate salary estimate.

Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.