Are you a natural leader with a passion for customer support? Do you thrive in a fast-paced and dynamic environment? If so, we have an exciting opportunity for you! Five Below is seeking a Support Lead to join our team and provide exceptional support to our customers. As a Support Lead, you will be responsible for leading and coaching a team of support representatives, ensuring the highest level of customer satisfaction. We are looking for someone who is customer-focused, detail-oriented, and has excellent communication skills. If this sounds like you, we would love to hear from you!
- Lead and manage a team of support representatives, including hiring, training, and coaching.
- Monitor and evaluate team performance, providing feedback and addressing any performance issues.
- Set and maintain high standards for customer service and ensure that all team members adhere to them.
- Handle escalated customer inquiries and complaints in a timely and efficient manner.
- Develop and implement strategies to improve customer satisfaction and retention.
- Collaborate with other departments to ensure seamless and consistent support for customers.
- Stay updated on product knowledge, policies, and procedures to provide accurate and helpful information to customers.
- Create and maintain documentation and procedures for customer support processes.
- Keep track of support metrics and use them to identify areas for improvement and make data-driven decisions.
- Lead by example and exhibit strong customer service skills in all interactions with customers and team members.
- Foster a positive and productive work environment for the support team.
- Communicate effectively with team members, management, and other departments to ensure smooth operations and resolve any issues that may arise.
- Continuously seek opportunities to improve and streamline support processes.
- Stay informed about industry trends and best practices in customer support.
- Serve as a brand ambassador by promoting a positive image of the company and its products to customers.
Strong Leadership Skills: A Support Lead At Five Below Should Possess Excellent Leadership Skills To Effectively Manage And Guide A Team Of Support Associates. This Includes The Ability To Delegate Tasks, Provide Constructive Feedback, And Handle Conflicts In A Professional Manner.
Customer Service Experience: Five Below Places A Strong Emphasis On Providing Exceptional Customer Service, And A Support Lead Should Have Prior Experience In This Area. This Can Include Working In A Retail Or Service Industry, Where The Candidate Has Demonstrated The Ability To Handle Customer Inquiries And Resolve Issues Effectively.
Problem-Solving Abilities: As A Support Lead, One Will Be Responsible For Handling Various Customer And Employee Concerns. This Requires Strong Problem-Solving Skills To Identify The Root Cause Of The Issue And Develop Effective Solutions To Resolve Them.
Organizational Skills: Five Below Is A Fast-Paced Environment, And A Support Lead Should Be Able To Manage Multiple Tasks And Priorities At Once. The Ability To Stay Organized And Prioritize Tasks Is Crucial To Ensure Smooth Operations And Meet Deadlines.
Team Player Mentality: The Support Lead Will Work Closely With Other Team Members, Including Store Managers, Support Associates, And Other Departments Within The Company. It Is Essential For The Candidate To Have A Team Player Mentality And The Ability To Collaborate Effectively With Others To Achieve Common Goals.
Communication
Time Management
Team Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Decision Making
Training and Development
Problem-Solving
Adaptability
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
Cultural Sensitivity
According to JobzMall, the average salary range for a Support Lead in Harrisburg, PA, USA is $60,000 - $80,000 per year. This may vary depending on the specific company, industry, and level of experience. Factors such as additional bonuses, benefits, and job responsibilities can also impact the salary range.
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Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.
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