Support Lead Full Time

Welcome to Five Below, where we believe that fun and affordability go hand in hand. We are seeking a highly motivated and customer-oriented Support Lead to join our team full-time. In this role, you will be responsible for leading a team of support associates in providing exceptional customer service and ensuring the smooth operation of our store. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for delivering an outstanding shopping experience. If you meet these qualifications and are ready to join a fast-paced and dynamic company, we would love to hear from you.

1. Lead and supervise a team of support associates to ensure that the store operates smoothly and efficiently.
2. Provide exceptional customer service by greeting and assisting customers, resolving any issues or complaints, and ensuring a positive shopping experience.
3. Train and develop team members on company policies, procedures, and product knowledge to ensure they are equipped to provide excellent customer service.
4. Monitor and maintain store inventory levels, restocking as needed and ensuring accurate record-keeping.
5. Oversee the store’s appearance and cleanliness to maintain a welcoming and organized shopping environment.
6. Handle cash and credit transactions accurately and efficiently, following all cash handling procedures.
7. Collaborate with management and other team members to implement strategies to increase sales, improve customer satisfaction, and meet store goals.
8. Act as a role model for the team by demonstrating a positive attitude, strong work ethic, and commitment to the company’s values.
9. Maintain knowledge of current promotions, sales, and company initiatives to effectively communicate with customers and drive sales.
10. Assist with hiring, training, and evaluating team members to ensure a high-performing and cohesive team.
11. Adhere to and enforce all company policies, procedures, and safety guidelines.
12. Continuously seek opportunities for growth and improvement within the store and share ideas with management.

According to JobzMall, the average salary range for a Support Lead Full Time in Fort Myers, FL 33907, USA is $44,000-$60,000 per year. Factors such as experience, education, and the specific job responsibilities may affect the actual salary offered.

Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.