Are you a natural leader with a passion for retail and sneakers? Do you thrive in a fast-paced environment and have a knack for motivating a team? If so, Foot Locker is looking for you to join our team as a Department Lead. As a Department Lead, you will play a crucial role in the success of our store by leading and developing a team to deliver exceptional customer service and drive sales. We value individuals who are driven, energetic, and customer-focused. If this sounds like you, read on for more details on the qualifications and responsibilities of the role.
- Lead and supervise a team of retail associates to ensure the smooth and efficient operation of the department.
- Create a positive and inclusive work environment that fosters teamwork, motivation, and productivity.
- Train and develop team members on product knowledge, sales techniques, and customer service skills.
- Set and communicate clear sales goals and targets for the department and hold team members accountable for meeting them.
- Monitor and analyze sales data to identify trends and opportunities for improvement.
- Ensure that all customer inquiries, complaints, and issues are handled in a timely and professional manner.
- Maintain a high level of visual merchandising standards in accordance with company guidelines.
- Monitor inventory levels and work with the management team to ensure proper stock levels are maintained.
- Collaborate with the store manager to develop and implement strategies to increase sales and profitability.
- Conduct regular performance evaluations and provide feedback and coaching to team members.
- Adhere to all company policies and procedures, including health and safety regulations.
- Stay updated on industry trends and competitor activities to make informed decisions and recommendations.
- Foster a strong relationship with customers and provide exceptional service to ensure customer satisfaction and loyalty.
- Assist with store operations, including opening and closing procedures, cash handling, and inventory management.
- Maintain a strong knowledge of the product offerings and provide recommendations to customers to drive sales.
Strong Leadership Skills: A Department Lead At Foot Locker Should Have Proven Experience In Leading And Managing A Team. This Includes The Ability To Delegate Tasks, Provide Guidance And Mentorship, And Effectively Communicate With Team Members.
Knowledge Of Foot Locker Products: As A Department Lead, It Is Important To Have A Deep Understanding Of Foot Locker's Products, Including The Latest Trends And Styles. This Knowledge Will Help In Training Team Members, Providing Recommendations To Customers, And Managing Inventory.
Customer Service Experience: Foot Locker Puts A Strong Emphasis On Providing Exceptional Customer Service. A Department Lead Should Have Previous Experience In A Customer-Facing Role And Be Able To Handle Difficult Situations With Grace And Professionalism.
Organizational Skills: With Multiple Tasks To Juggle, A Department Lead Should Possess Strong Organizational Skills. This Includes The Ability To Prioritize Tasks, Manage Schedules, And Ensure That All Operations Run Smoothly.
Retail Management Experience: Previous Experience In Retail Management Is A Must For A Department Lead At Foot Locker. This Includes Experience In Managing Sales, Inventory, And Staffing, As Well As A Thorough Understanding Of Retail Operations.
Inventory Management
Communication
Time Management
Retail
Team Management
Product knowledge
Leadership
customer service
Sales forecasting
Visual merchandising
Problem-Solving
Coaching And Training
Communication
Conflict Resolution
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Department Lead in Denver, CO, USA is $42,000 - $65,000 per year. This can vary depending on the specific company, industry, and level of experience of the Department Lead.
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Foot Locker Retail, Inc. is an American sportswear and footwear retailer, with its headquarters in Midtown Manhattan, New York City, and operating in 28 countries worldwide.
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