Are you a customer-centric individual with a passion for driving business growth through effective customer relationship management? If so, we have an exciting opportunity for you to join our team as a CRM Specialist at Fossil Group. In this role, you will be responsible for developing and implementing strategies to enhance customer engagement and retention, while also utilizing data and insights to drive business decisions. To excel in this position, you will need to have a strong understanding of CRM principles, excellent communication skills, and a drive to deliver exceptional results. If you are ready to take on a challenging yet rewarding role in a fast-paced and dynamic environment, we would love to hear from you!
- Develop and implement strategies to enhance customer engagement and retention.
- Utilize data and insights to make informed business decisions.
- Build and maintain strong relationships with customers.
- Collaborate with cross-functional teams to ensure a consistent and seamless customer experience.
- Continuously monitor and analyze customer data and trends to identify opportunities for improvement.
- Create and manage CRM campaigns and initiatives.
- Develop and maintain CRM processes and procedures.
- Monitor and report on key performance indicators related to customer engagement and retention.
- Train and educate team members on CRM best practices.
- Act as a liaison between customers and internal teams, providing a voice for the customer.
- Stay updated on industry trends and best practices related to CRM.
- Identify and resolve any issues or obstacles that may impact customer satisfaction.
- Collaborate with marketing and sales teams to align CRM strategies with overall business goals.
- Continuously seek ways to improve and optimize the customer experience.
- Ensure compliance with all privacy and data protection regulations.
Bachelor's Degree In Marketing, Business Administration, Or A Related Field.
Minimum Of 3 Years Of Experience In Crm Or Customer Relationship Management.
Proficient In Crm Software, Such As Salesforce Or Microsoft Dynamics.
Strong Analytical And Problem-Solving Skills, With The Ability To Interpret Data And Make Strategic Decisions.
Excellent Communication And Interpersonal Skills, With The Ability To Collaborate With Cross-Functional Teams And Communicate Effectively With Customers.
Communication Skills
Data Analysis
Time Management
Multitasking
Attention to detail
Database Management
customer service
Teamwork
Training and Development
Problem-Solving
Technical Proficiency
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
collaboration
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a CRM Specialist in Richardson, TX, USA is $48,000 to $80,000 per year. This may vary depending on the specific company, experience level, and other factors such as bonuses and benefits.
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Fossil Group, Inc. is a global design, marketing, distribution and innovation company, founded in 1984 by Tom Kartsotis and based in Richardson, Texas. Their brands include Fossil, Relic, Michele Watch, Skagen Denmark, Misfit, WSI, and Zodiac Watches. They create distinctive watches, wearables and accessories with some of the greatest brands in the world, and they have 30,000 points of distribution and 150 countries, including 450 company-owned retail locations.
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