
IT Operations End User Support Lead
Access to advanced technologies and the autonomy to challenge convention creates an exciting, fast-paced environment often associated with Silicon Valley startups. This is a unique opportunity to innovate and scale solutions that address the world’s mobility challenges. We seek experienced individuals ready to rise to the challenge! We are seeking an experienced, skilled, and motivated End User Support Lead to join the team. As a Support Lead, this person is responsible for implementing and managing required support models utilizing a variety of existing technology infrastructure as well as build expertise within the team for these platforms. All while simultaneously helping BrightDrop launch a variety of cloud tools and develop the associated support models to help employees work with agility.
Experience working with vendors to help launch and support cloud technologies for a user base
Experience leading offshore support teams.
Experience leading Help Desk/Service oriented teams to support business users.
Experience working with Freshservice or other similar ITIL based service desk tool
Experience developing successful support models to improve the user experience when working with IT.
Microsoft Office 365
LucidChart
SAP skills
Time Management Skills
Azure administration
Strong troubleshooting and triaging capabilities
Service desk implementation and support
End point device management
Driven and self-motivated
Prioritizing skills
Adaptability
Problem Solving Skills
Detail Oriented and Organized
Verbal and Written Communication
Multi tasker
According to JobzMall, the average salary range for a IT Operations End User Support Lead in 3201 Fairfax Trafficway, Kansas City, KS 66115, USA is between $50,000 and $70,000. This range can vary depending on experience, skills, and other factors.
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