General Motors

IT Operations End User Support Lead

General Motors

3201 Fairfax Trafficway, Kansas City, KS 66115, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Access to advanced technologies and the autonomy to challenge convention creates an exciting, fast-paced environment often associated with Silicon Valley startups. This is a unique opportunity to innovate and scale solutions that address the world’s mobility challenges. We seek experienced individuals ready to rise to the challenge! We are seeking an experienced, skilled, and motivated End User Support Lead to join the team. As a Support Lead, this person is responsible for implementing and managing required support models utilizing a variety of existing technology infrastructure as well as build expertise within the team for these platforms. All while simultaneously helping BrightDrop launch a variety of cloud tools and develop the associated support models to help employees work with agility.

Where is this job?
This job is located at 3201 Fairfax Trafficway, Kansas City, KS 66115, USA
Job Qualifications
  • Experience working with vendors to help launch and support cloud technologies for a user base

  • Experience leading offshore support teams.

  • Experience leading Help Desk/Service oriented teams to support business users.

  • Experience working with Freshservice or other similar ITIL based service desk tool

  • Experience developing successful support models to improve the user experience when working with IT.

Required Skills
  • Microsoft Office 365

  • LucidChart

  • SAP skills

  • Time Management Skills

  • Azure administration

  • Strong troubleshooting and triaging capabilities

  • Service desk implementation and support

  • End point device management

Soft Skills
  • Driven and self-motivated

  • Prioritizing skills

  • Adaptability

  • Problem Solving Skills

  • Detail Oriented and Organized

  • Verbal and Written Communication

  • Multi tasker

Compensation

According to JobzMall, the average salary range for a IT Operations End User Support Lead in 3201 Fairfax Trafficway, Kansas City, KS 66115, USA is between $50,000 and $70,000. This range can vary depending on experience, skills, and other factors.

Additional Information
General Motors is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJuly 11th, 2022
Apply BeforeMay 22nd, 2025
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About General Motors

We are a global team of diverse and talented people—from creative design to engineering and software development to manufacturing to marketing and finance—making contributions that extend far beyond our job titles and often bringing our life’s passion to our work. Get to know us and hear how we’re discovering more out of our careers with General Motors.

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