GOAT Group

Disputes Analyst

GOAT Group

5764 W Jefferson Blvd, Los Angeles, CA 90016, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Investigate and resolve disputed transactions by credit/debit cardholders. Gather and evaluate data to resolve the dispute and determine the appropriate course of action. Review queued transactions and independently determine if the reviewed transactions are fraudulent or legitimate. Resolve problems that require in depth investigation and/or research. Resolve disputes with all payment processors. Work with peers and leadership to communicate fraud trends and share best practice ideas and information. Handle all aspects of the dispute process in compliance with applicable laws and regulations. Consistently find ways to increase speed, efficiency and accuracy. Analyze representments to determine how to increase recovery rates. Maximize orders reviewed and processed while minimizing errors and losses.

Where is this job?
This job is located at 5764 W Jefferson Blvd, Los Angeles, CA 90016, USA
Job Qualifications
  • 3+ years of fraud prevention and/or dispute analysis related to online credit card fraud or bank related experience

  • Knowledge of pre-arbitration and compliance helpful

  • Working knowledge of Customer Service and valuing the customer experience

  • Must have the ability to meet critical deadlines in a fast paced environment

Required Skills
  • MS Word

  • Customer Service skills

  • Time Management Skills

  • MS Excel skills

  • Data analysis and presentation skills

Soft Skills
  • Process Improvement

  • Verbal communication

  • written communication

  • Detail Oriented and Organized

  • Multi tasker

Compensation

According to JobzMall, the average salary range for a Disputes Analyst in 5764 W Jefferson Blvd, Los Angeles, CA 90016, USA is $50,000 - $110,000 per year. Salaries will vary depending on experience, skills, and the specific employer.

Additional Information
GOAT Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 25th, 2021
Apply BeforeMay 22nd, 2025
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About GOAT Group

GOAT is the global platform for style. Founded in 2015 to bring trust to the sneaker community, the technology platform has since expanded to offer apparel and accessories. Through its unique positioning between the primary and resale markets, the company is able to deliver authentic product to over 20M members across 164 countries.

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