
Disputes Analyst
Investigate and resolve disputed transactions by credit/debit cardholders. Gather and evaluate data to resolve the dispute and determine the appropriate course of action. Review queued transactions and independently determine if the reviewed transactions are fraudulent or legitimate. Resolve problems that require in depth investigation and/or research. Resolve disputes with all payment processors. Work with peers and leadership to communicate fraud trends and share best practice ideas and information. Handle all aspects of the dispute process in compliance with applicable laws and regulations. Consistently find ways to increase speed, efficiency and accuracy. Analyze representments to determine how to increase recovery rates. Maximize orders reviewed and processed while minimizing errors and losses.
3+ years of fraud prevention and/or dispute analysis related to online credit card fraud or bank related experience
Knowledge of pre-arbitration and compliance helpful
Working knowledge of Customer Service and valuing the customer experience
Must have the ability to meet critical deadlines in a fast paced environment
MS Word
Customer Service skills
Time Management Skills
MS Excel skills
Data analysis and presentation skills
Process Improvement
Verbal communication
written communication
Detail Oriented and Organized
Multi tasker
According to JobzMall, the average salary range for a Disputes Analyst in 5764 W Jefferson Blvd, Los Angeles, CA 90016, USA is $50,000 - $110,000 per year. Salaries will vary depending on experience, skills, and the specific employer.
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