Senior Analyst, Customer Analytics (Corporate, Campus, Merchant)
Welcome to Grubhub - where great food meets cutting-edge technology! As a Senior Analyst on our Customer Analytics team, you will play a crucial role in driving growth for our corporate, campus, and merchant customers. We are looking for a highly analytical and strategic thinker who is passionate about using data to make impactful business decisions. If you have a strong background in customer analytics and a track record of delivering actionable insights, we want you to join our team and help us revolutionize the way people experience food.
- Conduct in-depth analysis of customer data to identify trends, patterns, and opportunities for growth
- Develop and maintain customer segmentation models to better target and personalize communications and promotions
- Collaborate with cross-functional teams to gather data and insights to inform strategic business decisions
- Create and deliver regular reports and dashboards to track key metrics and performance of customer segments
- Utilize statistical analysis and predictive modeling techniques to identify areas for improvement and make recommendations for optimization
- Stay up-to-date on industry trends and best practices in customer analytics to continuously improve processes and methodologies
- Develop and maintain strong relationships with key stakeholders and serve as a subject matter expert for customer analytics
- Present findings and recommendations to senior leadership and make data-driven recommendations for business strategy and growth initiatives
- Lead and mentor junior analysts on the team to foster a culture of continuous learning and development
- Collaborate with data engineers and data scientists to ensure quality and accuracy of data used for analysis.
Bachelor's Degree In A Relevant Field Such As Business Analytics, Statistics, Or Mathematics.
Minimum Of 5 Years Of Experience In Customer Analytics Or Related Roles.
Experience Working With Large Datasets And Proficiency In Sql, Python, Or Other Data Analysis Tools.
Strong Analytical And Problem-Solving Skills, With The Ability To Translate Data Into Actionable Insights.
Excellent Communication And Presentation Skills, With The Ability To Effectively Communicate Complex Data Findings To Non-Technical Stakeholders.
Business Intelligence
Data Analysis
Market Research
statistical analysis
Data Visualization
Report Writing
Data Mining
Predictive modeling
Customer segmentation
Competitive analysis
Customer Insights
Campaign
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Decision-making
According to JobzMall, the average salary range for a Senior Analyst, Customer Analytics (Corporate, Campus, Merchant) in New York, NY, USA is $100,000-$120,000 per year. This can vary depending on the specific company, experience level, and other factors such as bonuses and benefits.
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Grubhub is a leading online and mobile food-ordering and delivery marketplace with the largest and most comprehensive network of restaurant partners, as well as nearly 24 million active diners. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms and an improved delivery experience.
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