Assistant Service Manager

At H-E-B, we are looking for a customer-centric Assistant Service Manager to join our team and help us deliver high-quality service to our valued customers. The successful candidate should have excellent interpersonal skills and the ability to manage a team of customer service personnel. If you possess the required qualifications and are passionate about customer service, please read on!The ideal candidate for this role should have a minimum of two years’ experience in a customer service position, preferably within the grocery industry. A Bachelor’s degree in business or a related field is preferred. The ability to think creatively and proactively to ensure customer satisfaction is essential. We are looking for someone with strong organizational and time-management skills, and the ability to multitask in a fast-paced environment. Additionally, the Assistant Service Manager must possess a strong knowledge of customer service practices and procedures.

Responsibilities:

• Supervise and support the customer service team to effectively manage customer inquiries
• Ensure customer satisfaction by responding promptly to customer inquiries and resolving customer complaints
• Develop and implement customer service procedures to ensure high-quality customer service
• Assist in developing and executing customer service strategies to improve customer experience
• Analyze customer feedback to identify areas of improvement and develop action plans to address those areas
• Monitor customer service performance and provide feedback and guidance to team members
• Collaborate with other departments to ensure excellent customer service and support
• Ensure compliance with relevant laws, regulations, and company policies

According to JobzMall, the average salary range for a Assistant Service Manager in Bastrop, TX 78602, USA is between $29,439 and $46,907 per year. This range includes base salary, bonuses, and other forms of compensation. The salary range can vary depending on a variety of factors, such as the size of the company, the industry, and the level of experience of the employee.

H-E-B is an American privately held supermarket chain based in San Antonio, Texas, with more than 350 stores throughout the U.S. state of Texas, as well as in northeast Mexico. The company also operates Central Market, an upscale organic and fine foods retailer.